Danielle Speed Email and Phone Number

Underwrite and process assigned renewal policies, which includes applying knowledge of coverage forms, rating plans and guidelines in the selection and pricing of individual risks, change requests, and open communication with internal and external customers. Ensure adequate pricing of individual risks through proper classification, Knowledge Management/Predictive Modeling, accuracy of information and adherence to company underwriting standards and philosophy. Refer all outside authority level to the appropriate level. Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis. Communicate openly and in a timely fashion. Respond to all inquiries from agents in regards to coverage, billing questions, and making policy adjustments based upon my authority level Develop and maintain effective working relationships with internal and external customers. Communicate openly and in a timely fashion. Participate in the development of individual and team goals and work diligently to achieve them. Support all team decisions.Conduct continuous profit and growth analysis by territory and agency as assigned. Monitor premium retention with the use of electronic reporting tools.

• Underwrite and process all renewal policies less than $25,000 and ensure adequate pricing of individual risks• Gather, analyze and evaluate risk exposure using available resources• Respond to all inquiries from agents and underwriters in regards to coverage, billing questions, and making policy adjustments based upon my authority level• Process and issue policy change requests from agents and underwriters• Analyze and process Workers Compensation bureau notices for New York

•Respond to customer inquiries both written and verbal, requiring the ability to reconstruct policy activity based on knowledge of company billing and underwriting systems.. •Provide technical navigation support for Selective underwriting systems to independent agents.•Communicates Billing and Underwriting system error results to BSU to define and test solutions. •Review and accept payment according to policy codes and enter non-cash journal transactions on either the mainframe or PC. •Negotiate audit pay plans.•Participates in special project work as assigned.•Train new employees as needed.