• Knowledge of statewide Medicaid programs, state and county policies, eligibility requirements and income maintenance manuals. • Processed and determined initial eligibility for Family and Children’s Medicaid programs • Analyzed and interpreted important Medicaid and/or medical records as related to Family and Children’s Social Services.

• Established new customer accounts including checking, savings, lines of credit and loans.• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.• Increased quarterly referrals by 3% with mortgage, credit, and debit account solutions.