Danielle Stapleton Email & Phone Number

Amherst, Ny

Amherst, Ny

 MSP Director Project 2018 - work to write procedures, system scripts and test prior to implementing new systems bank wide while simultaneously performing daily job functions as a QA Analyst Mitigate Risk with Compliance reviews and controls. Helped build the PQA department and testing from the ground up. Write quality assurance tests and procedures for Pre-Foreclosure, Foreclosure, REO, Property Preservation, Default Reporting, Claims, Call Monitoring, Express Consent and Loss Mitigation based on functional procedures and internal controls. Provide accurate review and testing on all processes throughout Pre-Foreclosure, Foreclosure, REO, Property Preservation, Default Reporting, Claims, Call Monitoring, Express Consent, Charge Off and Loss Mitigation. Building quality relationships with management of each department within Default to discuss necessary remediation and training opportunities.  Connecting with Investors regarding updates/alerts and guaranteeing procedures/processes are updated to reflect any and all necessary changes. Managing, reviewing, researching and responding to customer complaints throughout the default department. Working special projects assigned on top of daily functions

Amherst, Ny

-Working a foreclosure portfolio for specific states: NY, NJ, PA, CT, MA-Understanding the foreclosure process from beginning to end and adhering to state guidelines as well as federal/bank regulations-Verbal and written communication with foreclosure attorneys to ensure that foreclosure process is on track to minimize loss/curtailments to the bank-Responsible for running SCRA, PACER searches, creating bidding instructions, reporting sales results, printing/reviewing documents for execution-Property preservation work: order, maintain, update inspections, preservation requests-Monitor files post sale in REO, Evictions, Conveyance: Work with realtors to list and sell REO properties-Investor Default Reporting: FHA, FNMA, FHLMC, PMI Companies-Claims Reimbursement: FNMA, FHLMC, PMI Companies-Training new employees on daily functions and processes.

United States

-Work an extensive portfolio consisting of 400+ FDIC foreclosure loans-Understanding the foreclosure process from beginning to end and adhering to state guidelines as well as federal/bank regulations-Verbal and written communication with Federal Deposit Insurance Corporation (FDIC) to discuss and ensure investor guidelines, timelines, and satisfaction is met.-Within the portfolio, responsible for completing issues, holds, reprojections, first legal, REO transfers, bidding, document requests -Handled Demand QC’s and approvals on newly service transferred files-Verbal and written communication with foreclosure attorneys to ensure that foreclosure process is on track to minimize loss/curtailments to the bank

Buffalo/Niagara, New York Area

-Work an extensive portfolio of foreclosure loans located in over 25 non-judicial states-Understanding and adhering to state guidelines as well as federal/bank regulations-Working with different investors- Private, FHLMC, FNMA, VA, FHA-Within the portfolio, responsible for completing issues, holds, reprojections, sales results, bidding instructions, document requests, first legal-Maintained a 99% error free rate on bids and sales results-Responsible for training new employees during the merge from Bank of America to M&T Bank

Buffalo/Niagara, New York Area

-Understanding the foreclosure process from beginning to end and adhering to state guidelines as well as federal/bank regulations-Responsibilities include implementation of all new hire training along with new procedural training to existing associates (Foreclosure)-Responsible for communication of all processes and procedural updates to foreclosure associates-Conducting quality assessments and monthly proficiency evaluations for over 40 associates -Responsible for creating and delivering development plans for associates based on side by side reviews-Deliver on the job training through regular coaching and huddles on centrally developed materials-Helps review and write procedures for foreclosure processes-Plans, prepares and organizes coaching data and additional administrative tasks

Buffalo/Niagara, New York Area

-Responsible for extensive foreclosure portfolio-Understanding and adhering to state guidelines as well as federal/bank regulations-Within the portfolio, responsible for bids, sales results, next day sales review, first legal, document requests, postponements, bankruptcy notifications-System transition into LPS- part of the “test” team for new system. -Within new system, trained other associates on the following: holds, issues, reprojections, generating bids, processing sales results, attorney monitoring-Promoted to a Foreclosure Specialist II in Feb. 2012-ncludes tasks completed as a Foreclosure Specialist I-Responsible for bid approvals as well as error reporting-Verbal and written communication with foreclosure attorneys to ensure that foreclosure process is on track to minimize loss/curtailments to the bank-Working with different investors- Private, FHLMC, FNMA, VA, FHA-Created a next day sales training and procedure guide to train team on new material needed to complete job function effectively-Responsible for training new associates on work functions while striving to maintain daily work load without falling behind