Danielle Stein Email & Phone Number

Columbus, OH, US

I am responsible for the for the ownership of owner data by performing the planning and program management of all projects that impact owner data. Identifying and implementing process improvement with cross-functional collaboration with business stakeholders and the Executive Leadership.

I am responsible for driving transformation to a premium customer experience across all channels in alignment with the BMW Group Strategy. In addition, I will deliver innovative solutions regarding the customer interfaces utilizing analytics and insights for all touch points across the customer journey. This role will focus on the customer experience.

Leading and supporting RFP processes for outsourcing of various business process as identified. Leading and supporting customer impacted projects in alignment with ‘Customer Enthused’ strategy.Defining employee experience and driving retention through customer-impacted/enthused projects. Develop, lead, and implement all processes for relevant platforms.

I am responsible for supporting the Governance team with executive management summaries, budgetary reports, service level agreements, cross-charge analysis and suggestions for operational improvements. I am a liaison between the regional markets that includes Mexico, Canada, Brazil, and Latin America. Yearly, I execute service level agreements and revise.

Hilliard, Ohio

Columbus, Ohio Area

An intern in the Commercial Finance department at BMW Financial Services. The Mexico team and I communicate with the sales company and dealers in Mexico on a daily basis. We use process mapping in order to increase efficiencies in the wholesale system.

Woodcliff Lake, New Jersey

As a Dealer Training Analyst, I coordinated and created training initiatives for the BMW, MINI, Rolls-Royce, and Motorrad dealers. On top of creating and providing either in-market trainings or webinars, I assisted the field staff with ad-hoc reporting.

Hilliard, Ohio

My responsibility is to maintain relationships between the top performing sales region, the Los Angeles and Hawaii area, and to ensure customer that satisfaction is high and sales continue to grow. I am the primary contact for any dealership requests in the Western region and direct liaison to the Western Regional Sales and Marketing Managers. I analyze.

San Jose, Costa Rica

Studied at Universidad Veritas in San Jose, Costa Rica.

Ohio Statehouse

Set up interviews for affluent congressman and women, lawyer's, and the governor. I transcribed stories for the Ohio Channel as well as searched for information to write newsworthy stories.

Dublin, OH

Met with city of Dublin employees in order to develop a large publicly held event for October. Interviewed and edited footage to appear on the City of Dublin television broadcast channel.