Correspondence Representative April 2016 – July 2019I keep the center running smoothly, when help is needed management comes to me for assistance. My day to day consists of being the face of Wells Fargo phone bank greeting employees, candidates when they arrive for an interview or their first day on the job. Verify and process all new hires identification to ensure that federal e-verify guidelines are met for all new hires and tenured employees. Being proficient in Microsoft Office programs ensure that my data analysis and reporting are precise and professional. Payments, Virtual Solutions, and Innovations Award Winner (2017) - Top 2% of the company

Phone Banker/Online Banker/Banker Coach Maintained Level 4/5 in overall metrics 2007 - 2016. Awarded Sales and Service 4 out of 8 years. Maintaining customer accounts and troubleshooting customer inquires while providing successful solutions. Ensure that new hire development was successful, from knowledge, systems, to confidence in assisting customer with their inquires.