Danielle Stephenson Email & Phone Number

Oshawa, On, Ca

Oshawa, On

• Developed trusting relationships with customers by providing resolutions to their concerns;• Translated client to customer documents from English to French;• Implemented verbiage changes to improve customer communication and trust;• Providing troubleshooting and assistance to co-workers in order to help them succeed;• Earning training in secondary business lines to ensure business needs are met.

Durham Region

- Assisting the owner with building decks from the ground up, which includes: digging holes, pouring cement, cutting and construction of pressure treated wood, as well as the transportation of these materials.

Oshawa, On

• Followed SOPs (standard operating procedures) for microbiology laboratory preparation, including the preparation of growth agar, slants and broth as well as selective media and media containing selective or differential additives • Followed SOPs for the preparation of the biotechnology laboratory, including caustic reagents and sensitive materials. Experienced in calibration and use of a peristaltic pump• Experienced using an autoclave to sterilize media for use and bio-hazardous waste for disposal Designed and performed an experiment to determine the optimal growth conditions (temperature and media) for Saccharomyces cerevisiae • Experienced in using KF (automated titration), HPLC, TLC, GC, IC, FTIR, AA/AE, Fluorometry and UV/VIS instruments and their associated software. Well versed in inorganic and organic chemical preparation and disposal.

Conducted laboratory tours for both the fall and winter Durham College Open HouseDemonstrated extensive knowledge about the Applied Sciences programs availableParticipated in the creation of introductory videos about the Pharmaceutical and Food Science Technology program to be used on the Durham College website.

Redacted identifiable information from critical documents containing pharmaceutical and other health-related information.Scanned all redacted information so it could be sent to the client with any personal identifying information removed.

Answered customer calls in a timely manner to answer all manner of queries.Assisted customers to the best of my ability in order to resolve any conflicts that arose.Provided services as a mediator between the customer and the stores to resolve issues.Collected time sensitive, private information to pass on to the Pharmacists on behalf of the customer.

Worked in the Auto Claims department dispatching vehicle claim adjusters to clients and professional dealerships.Handled all scheduling and communications with clients, dealers and professional staffReviewed vehicle claims for proper eligibility and to determine appropriate appraisal process Ensured all files were accurate, available and up to dateProvided relevant files to the appraisers in a timely mannerWorked with Audatex and ICM (Web-based, in-house claims management applications)Word processed files when necessaryResolved scheduling issues or escalating as required

Worked in BillingResponsible for receipt, quality check and application of paymentsContacted customers directly as requiredResponsible for training new employees in the billing departmentRecipient of the Aviva Canada Change Insurance Award (June 2009)

Assisted with the Series 8 mail piece machine.Handled and prepared confidential insurance documents for distribution.

Regularly lifted, carried and stacked boxes and containers ranging from 20-30kg, for both long-term storage and immediate use.Worked as a Drive Thru Cashier responsible for providing efficient and friendly customer service in a professional manner to multiple customers. This included managing cash; taking multiple orders and ensuring they were delivered quickly and correctly; keeping the work area clean and sanitary at all times.Experienced as a Window Server responsible for providing efficient and friendly customer service in a professional manner to customers. This included managing cash; ensuring orders are delivered quickly and correctly; keeping the work area clean and sanitary; keeping the dining are clean.Experienced with cash registers, interact and credit card payments Responsible for closing the restaurant at the end of the day. This included closing all the food stations, cleaning all areas thoroughly especially customer seating area and public washrooms and changing all the waste bins. Responsible for opening which includes stocking all the items up front that are usually stored in the walk-in freezer, making sure everything is clean for customers, verifying that there are no safety hazards present, helping in general to get the store ready for the day. Assisted with inventory counting which was typically completed at month-end.

Teacher's Assistant to the first year Physics laboratory. Explained the experiments to the students as well as corrected the laboratory reports.

Secretary for Youth Bowling League, responsible for keeping books/records (computer-based) of individual and team scores.Responsible for creating High Score documents in MS Word and sending online to the local newspaper for printing.

Four-Year Honours Bachelor Of Science (B.Sc.), Chemistry

The grade obtained is only for two years of courses, as the two years of equivalency obtained from Durham College isn't counted.

Three-Year Diploma, Pharmaceutical And Food Science Technology

Honours Bachelor Of Science, Chemistry

Education record