Danielle Stiff Email & Phone Number

To provide a productive and safe working culture for colleagues; as well as consistently raising the performance of not only the business in terms of sales, but also the capability of the team that I work with.

Bury St. Edmunds, England, United Kingdom

A customer focussed based role that evolved into a Team leader over several years. My typical responsibilities involved:• Overseeing and managing end to end customer service operations and driving core KPI’s surrounding customer growth, complaints management, customer service development and acting on customer feedback and support • Dealing with all customer complaints, feedback and complaint escalations across the store, working alongside store based department managers to give frequent feedback focussed on customer engagement • Managing all day to day administrative responsibilities within the role of being a team leader such as, staff rota’s, setting up development PDP’s with colleagues, and overseeing in store HR matters such as return to work forms, interviewing and other admin responsibilities.

Bury St. Edmunds, England, United Kingdom

Assisting and supporting customers in making travel plans, as well as building lifelong memories. My responsibilities in this position involved:• Working closely with customers seeking to book global travel and holidays, enabling me to develop core skills in building face to face customer rapport and confidence in decision making and suggestive selling • Booking complex holiday plans for customers and up-selling holiday excursions which I believe the customer would enjoy and benefit from • Effectively understanding customers needs and desires through face to face holiday consultations allowing me to cater their travel packages based on location, budget and travel arrangements • Utilising exceptional IT skills and administrative skills in preparing, booking and a managing customer holiday plans.

In this position, I was a friendly face working at the front-of-house at Trust for London. My responsibilities included:• Handling and managing all incoming communications between the charity and business partners/clients • Dealing with telephone queries, email enquires and all other administrative duties such as, filing, document handling and inventory management.