Danielle Strollo Email & Phone Number

Yulee, Fl, Us

Jacksonville, Florida, United States

ISS (Internal Support Services) - November 2020 - currentReceiving (Decant & Stowing), Picking, Packing products. Accountable for keeping track of open aging ISS tickets. Communicates with ISS Coordinator and direct manager on retail request tickets and ticket status. Trains new associates on the ISS process for cubiscan, retail tickets, wave process, hazmat and problem solve.Correct product issues to ensure availability on site and to customers.

Insurance Agent

Jacksonville, Florida Area

Obtain, secure and retain new and renewal insurance clientele. Produce insurance policies suitable to the clients' specifics needs. Build solid relationships to achieve long-term goals. Educate clients to ensure they are knowledgeable in their personal insurance needs. Round out accounts. Meet with marketing representatives with various companies to stay current with an ever changing industry.

Account Assistant: Receive emails, faxes, phone calls and walk ins seeking to obtain insurance. Obtain necessary information from prospects/clients to complete insurance proposals. Evaluate client needs. Complete proposals through various carrier websites for the following types of policies: Homeowners; Wind Only; Primary, Private and Excess Flood; Automobile, Boat, Motorcycle; Umbrella; Excess& Surplus Lines. Analyze, present and discuss proposals with clients. Obtain signed… Show more Account Assistant: Receive emails, faxes, phone calls and walk ins seeking to obtain insurance. Obtain necessary information from prospects/clients to complete insurance proposals. Evaluate client needs. Complete proposals through various carrier websites for the following types of policies: Homeowners; Wind Only; Primary, Private and Excess Flood; Automobile, Boat, Motorcycle; Umbrella; Excess& Surplus Lines. Analyze, present and discuss proposals with clients. Obtain signed applications, inspections and payments to secure policies. Complete Replacement Cost Estimates to ensure client property is insured to value. Educate clients on the importance of Wind Mitigation Inspections and 4-Point Inspections. Follow through with feedback from underwriters. Collect premiums on or before effective date of coverage; monitor payments due from clients and promptly contact clients with past due payments. Submit check requests. Evaluate the accuracy and quality of data entered into The Agency Management System/Applied Epic. Follow up with customers on unresolved issues. Process and maintain customer changes to policies. Review and process renewal policies and transactions. Attend classes to enhance knowledge and maintain license.Assist Account Managers, as necessary. Maintain a deposit Excel spreadsheet and process daily payments via the RED machine. Model exceptional customer service skills. Inventory, manage and purchase office supplies. Maintain vendor lists, organization and upkeep. Open, scan and properly distribute incoming mail. Answer and quickly redirect phone calls and emails to the appropriate personnel. Train new hires for the receptionist/front desk position. Serve as the main liaison between customers, agents and management. Update and maintain office duties training log. Coordinate office and building maintenance issues. Responsible for petty cash upkeep and reconciliation. Show less

Answered and distributed all incoming calls to the appropriate personnel; processed outgoing mail; maintained reports for insurance customers; maintained driver logs for the trucking insurance client, provided an elevated customer experience to clientele, maintained filing system.

Entered customer data into databases in a timely and accurate manner for Gap insurance; filed; took appropriate classes to enhance knowledge.