Danielle Sturm Email & Phone Number

Carlsbad, Ca

Manages departmental activities and personnel, along with being accountable for the overall operations of client services and scheduling which lead to a continuous and positive client experience. Works cooperatively throughout all levels of FlightSafety's cross functional business units to successfully support FlightSafety's vision to be the world's premier aviation training company; known for its outstanding customer service, superior quality training and products, operational excellence and talented Teammates. Implements and manages change in procedures or personnel with FlightSafety Management, Teammates and Customer & Client base. Resolves problems, identifies the most appropriate solutions and establishes new techniques to ensure the team meets its' objectives and improves the efficiency of the team. Directs weekly Customer Focus meetings. Leads company and TSA audits. Mentors, trains and develops the Customer Support team.

Greater San Diego Area

Leverages industry/job knowledge and leadership skills to support team members in securing safe, cost-effective and desirable housing and travel solutions for clinicians/physicians; collaborating with department leaders and internal partners to increase operational efficiency and customer satisfaction.-Maintain workload of production. Assesses production across team members in order to cover when team members are unavailable to produce.-Works with Housing Supervisors and Housing Managers to enforce policies and processes with team members-In partnership with Housing Leadership, develop, implement and conduct new hire and continuing education training materials and procedures for the department to support policies and processes-Act as first point of resolution for escalations, working with internal partners and/or external customers through complex situations and accounts to promote win-win outcomes-Partners with appropriate team members to resolve outstanding vendor issues to reach solution for pay/bill activities-Mentor and coach new hires on performance expectations, progress to goals, and department initiatives including transformational change-Communicate to and collaborate with Housing & Travel Managers or Supervisors to trouble shoot and problem solve where opportunities exist to increase customer satisfaction, improve operations/processes, and achieve department goals-Regularly interacts and collaborates with Sales (Account Management) team members and leaders to build and maintain positive cohesive relationships that result in seamless operations and service-Conducts audits of team member productivity reports, vendor agreements, and operational impact (financial) reports to ensure accuracy, efficiency and/or identify opportunities for improvement

Greater San Diego Area

Sources and coordinates appropriate, safe, and cost-effective lodging and travel arrangements for Healthcare Professionals (HPs) within the Staff Care brand. As an AMN Brand Ambassador, promotes and endorses AMN's services and company culture to external audiences, including but not limited to potential new team members, the local community and new business prospects. Serves as a positive spokesperson to expand brand awareness via networking and volunteer events, short company presentations, and social media activities.Executes all responsibilities of a HAE including:- Conducting Introduction calls and building rapport and trust with HP to understand and set appropriate travel and lodging expectations within company guidelines and budgets; Based on assignment parameters, prepares for a positive travel experience for HP.- Managing business procedures, escalations, and client relations with vendors, account reps, & HPs- Utilizing clear and effective written and oral communication, problem solving skills, prioritization and organization, innovative thinking and active listening to manage all tasks- Hitting all goals even with a volatile territory and taking on special projects-Researching, negotiating terms, and lodging set-up and or/travel for HP’s, fulfilling housing requirements as dictated by the assignment parameters.- Sending trip confirmations and any other necessary travel communications to all HPsPartnering with other specialists in Housing and Travel to:o Ensure all necessary lodging for assignments are set including, but not limited to: establishing hotel, or negotiating unit lease terms and rent, order furniture delivery, set-up utilities, etc.o Communicate all necessary travel needs for assignment, including airline, rental car, and any other required modes of transportation; and provide directions and maps to HP. o Work with Accounts Payable to reconcile invoices received from vendors with balance dues

Palomar Airport, Carlsbad, Ca

Assisted advanced flight-training students with hotel accommodations, rental cars, flights, and dining recommendations while providing creative support with business marketing tactics.• Created customized client confirmation packets and sent out with course manuals• Initiated pre-arrival phone calls to scheduled clients; assisted with hotels, directions, rental cars, and/or flight reservations• Designed and proofread postcards and advertisements, working closely with the graphic artist• Constructed Ad campaigns and Newsletters in Constant Contact • Handled revenue in QuickBooks and extensively utilized Customer Relationship Management systems• Ensured that all course details were attended to by the Operations Department• Managed TSA process for all foreign clients; making arrangements for fingerprinting, payment, etc.• Took on more duties as business growth dictated; composed letters and sent to Insurance Brokers, made sales calls and followed up with CitationJet owners

Four Seasons Resort Aviara

Assisted guests by generating itineraries, taking and delivering messages, selling tickets, handling mail, arranging transportation, booking dining, theater and tour reservations, and other hotel and non-hotel services.• Used networking and sales skills to promote hotel business and outside vendors• Created newsletters and brochures for national accounts in the travel industry• Created pre-arrival itineraries for guests and kept track of details in Concierge Smart system• Well versed in the travel/tourism industry; hotels, airlines, and other means of transportation• Trained in professional verbiage and ways of handling challenging situations• Established working relations with high profile guests and their accounts• Answered telephone in a friendly, professional manner, while handling messages accurately, completely, and promptly• Gave informative presentations about San Diego to large groups

Four Seasons Resort Aviara

Provided the first and last impression of the hotel to our guests while displaying a prompt, professional, courteous attitude to all guests and demonstrating the excellence in service.

Bachelor’S Degree, Music

Activities and Societies: Delta Gamma

Education record