Danielle Swanger Email & Phone Number

-Communicate with hospital social workers, patients, family members, and other co-workersregarding patient needs and discharge obstacles.-Complete insurance verifications for multiple different insurance companies.-Facilitate admission paperwork with patients or family members, explaining many aspects of the rehabilitation process.-Enter admission forms and data into a central computer system.-Conduct Internet research to maintain a resource file for customers or inquirers.-Manage a daily log of inquiries, referrals, insurance providers, and other information relative to the admissions process.-Manage of the status of 140 beds so that the department is able to determine which beds are available for admissions.-Continuously streamline the admissions process, enabling the department to complete more admissions in a timely manner.

-Practiced superb time management skills to plan and conduct activities, document activities, complete assessments, and manage care plans for residents.-Used knowledge and creativity to implement effective activities for high functioning residents, low functioning residents, residents with dementias, and residents with behaviors.-Learned and used software that creates activity calendars.-Train employees to use the It’s Never Too Late computer system for elders.-Effectively communicated with patients, family members, and co-workers -Demonstrated organizational skills and the ability to multi-task in a fast paced environment

-Thoroughly learned how to use Marriott.com so that I could effectively answer customer questions.-Practiced professional writing skills by responding to cusomters via email.-Learned to use different types of software for managing customer emails and looking up resident statements.-Became proficient in Microsoft Outlook.

-Read and discussed legislation relating to older adults and caregivers.-Created a resource file by visiting and collecting information from multiple agencies in the field of gerontology. -Lead activities with participants in both one on one and group settings.-Observed and conducted tours with potential clients.-Learned about assessment and diagnostic tools.-Created care plans for participants.-Co-facilitated a caregiver support group.-Provided and linked clients to resources.-Read many materials regarding the aging population and caregivers.-Conduct intakes, assessments, and follow-ups with clients.

-Provided companionship and light housekeeping services-Interacted with older adults one on one-Listened and communicated with older adults regarding their wants, needs, and limitations