Danielle Sylvester Email & Phone Number

Experienced Process Analyst specializing in process improvements, process/business requirement documentation/workflows, workflow modelling and system testingSpecialties: academic, process improvement, process documentation, business requirements documentation, SharePoint, document management, system administration, research, data analysis and system testingAccomplishmentsPersistently attained Exceeds Expectations rating (avg. rating of 3.8/5) in Annual Performance Appraisal each yearAchieved a reduced cycle time, from 2- weeks to 1-day, for the submission of Individual Health new business applications, by introducing scanning and a centralized logging system via the MS SharePoint application.Collaborated with project team members in the execution of Sagicor's Process Review and Optimization project from which data attained was used to develop future strategiesAchieved an improved customer experience and the ability for the company to contact trace, which was key during the pandemic, by designing and implementing a customer queue management system for customer service/policy administrative tasks.Documented the processes and metrics for the General Insurance's underwriting and finance operations which highlighted potential cost savings of approx. $165K and $223K respectively per year.Collaborated with a project team to design an end-to-end automated customer onboarding process for investments to ensure the company remained on brand and competitive.Supervised/Trained new interns/member of staff.

Listed skills include Insurance, Customer Service, Microsoft Excel, Strategic Planning, and 6 others.