While embracing my role, I am working to enhance the customer service experience for new and existing agents here at Medallion. As a member of the Medallion team, I am teaching agents the systems and procedures, while resolving any issues for them as they may arise. By using strong communication skills, I am acting as a liaison between agents and all operation groups. My goal is to help the growth and success of new and existing agents by working along with the entire Medallion team!

Throughout my career at Greatwide, I have had the opportunity to grow beginning with learning the fundamentals of the billing and settlements department. I manage the customer service within the department making sure to provide each customer (whether agent, driver, vendor, carrier, third-party) utmost satisfaction. I use logic and reason to identify the strengths and weaknesses of alternative solutions to problems that my department may encounter. I proficiently lead and communicate changes in internal processes and procedures. Work hand in hand with my staff to ensure accurate customer invoicing. Handle all reconciliations of accounts to manage discrepancies and disputes. Outreach to customers to provide resolutions on any billing disputes. Monitor contracts to garuantee bills are in compliance with appropriate guidelines and regulations. I make necessary adjustments within the system in such a way that all financial transactions are recorded accurately. As I grow within my role as the Billing and Settlements Supervisor, I am able to incorporate innovative proactive plans of actions for scenarios that cross our path. As a member of the Cross Functional Team at Greatwide, I am able to learn more about each department within the company and identify the impacts of decisions to each department. As a team we are working together to identify areas that could use improvement for the greater good of the company. I am able to take my growing knowledge from this team and apply actively within my department.

As manager of the billing department, I monitor the flow of the paperwork from drivers, carriers and vendors to ensure a quick turn around for processing. Assign staff to specific queues throughout the day to make sure the process remains steady and precise. Initiate innovative procedures to accomdate customer specific requirements for invoicing. Manage the customer service group and make sure we are consistent with our services to all customers and their needs. Process any and all corrections necessary to any invoice with a discrepancy. monitor the day to day processes and implement any necessary changes as needed to meet weekly deadlines.

During my internship at Horizon NJ Health, I was able to learn some of the basic concepts of business operations. Specifically, I processed authorizations for DME (durable medical equipment) for our members based on their needs and insurance coverage. I was able to keep the DME auths up to date within the department clearing up any/all older auths. I also outreached to members and assisted them through the pre-authorization process in order to obtain their DME. I assisted the Pre-Cert Manager on special projects, by developing spreadsheets for our top providers of equipment listing categories needed for upper management reviews necessary for audits.