Danielle Tanner-Andrews Email & Phone Number

Virginia, United States

Virginia, United States

San Jose, California, United States

Oversee and coordinate office operations and administrative tasks. Manage office resources, including supplies, equipment, and facilities. Address any issues or concerns raised by staff and ensure a positive work environment.• Supervise administrative staff and provide guidance and support as needed.• Develop and implement office policies and procedures to ensure efficiency and compliance.• Maintain office records and documentation accurately.• Oversee multiple calendars, communication channels, including emails, calls, and correspondence.• Assist in budgeting and financial management, including expense tracking and invoicing.• Coordinate meetings, appointments, and travel arrangements for staff.• Apply Lean Six Sigma critical thinking and organization to improve operations.

Norfolk, Virginia, United States

Receiving and recording customer service requests accurately.Preparing work orders and dispatching them to the appropriate department.Scheduling preventative and corrective maintenance and maintaining detailed records.Advising supervisors or management about workforce changes that may impact work completion.Applying critical thinking and organization skills to improve operations.Proficiency in Microsoft Office Suite, with strong skills in Excel and Word.Provided HR Duties and Procedures to the Company. Implemented new hire packets, timesheet documents, and safety protocols. Uploaded all work orders, job folders, and HR documents to the company network, discontinuing using paper by 75% companywide. Business expense reimbursement requests and invoice coordinator. Uploaded all pertinent information and correspondence to DataForma (Field Service Management Software).

United States

Oversaw domestic and international travel needs for multiple clients.Proficient in sustaining productivity while managing multiple projects in a demanding and fast-paced environment.Responsible for processing invoices, refunds, reconciliations, and accounts receivable for all travel bookings.Ensured client satisfaction by proactively exceeding expectations.Learned and presented destination information to clients in a timely manner. Successfully developed advertisements on Facebook, Twitter, Pinterest, LinkedIn, and Website to explore new ways of reaching travelers. Completed in-depth courses to become an expert in different destinations.Created a trusting relationship with my clients by staying in contact throughout the entire process, including before-you-go checklists, current travel conditions, and welcome-home correspondence.

Norfolk, Virginia Area

Coordinated all aspects of Harbor Group’s investor relations program, which included the investor communication program, supervising and training a team of three Investor Relations Specialists, working with Harbor Group’s Tax Department to support the generation and distribution of annual investor tax documents, supporting investor events, and managing the investor database administration, and portal support. Critical success factors for this position included: Providing timely information, support, and customer service to the company’s high-net-worth clients.Coordination with CPAs and the Tax Department on preparation and distribution of investor tax data and K-1s. Efficiently managing all ongoing investor relations activities, including investor subscription materials, processing investor payments, maintaining deal-raising sheets, drafting and distributing fund capital calls, and resolving discrepancies in investor records.

Responsible for Corporate insurance administration and providing executive-level support to the CFO, including managing the administrative process for filing tax returnsAdminister liability, property, crime, etc., insurance policies, filing incident reports, filing & tracking claims, processing renewal payments, maintaining certificates of insurance, completing renewal applications, and meeting lender requirements.Process real estate assessments by scanning to appropriate consultant, asset manager, and/or analyst and filing as appropriate.Process and file state and federal tax returns, including making required payments.Manage the process for filing personal property taxes.Provide administrative support to the CFO, including meeting management, mailings, preparing correspondence, calendar scheduling, and travel arrangements.

Audit up to 88 properties in various duties. Primary tasks include compliance with Harbor Group procedures, policies, and multiple state laws, processing final move-out, resident referral, open item and locator fee paperwork, and implementing new paperless processing tools. Reconciled an estimated $1,000,000 by auditing open items and uncommitted applicant Statement of Deposit accounts per applicable State Laws.Processed Unclaimed Funds for all securities for owned and closed properties. Created paperless processes for 90% of duties in comparison to 0%. Lowered onsite property costs regarding office supplies and postage. Managed all activities for a variety of multifamily properties. Primary duties include operating the properties within the company’s financial guidelines and approved budgets, performing all aspects of rental collections, conducting physical inspections of the properties, coordinating with maintenance for any needed repairs, and managing the onsite staff to ensure all the residents have an excellent residential experience. The position also requires a thorough knowledge of all related company operating policies and procedures to ensure the properties are being managed within approved guidelines.