• Oversees and promotes residential curriculum and academic initiatives for assigned residential community in absence of the Assistant Director for Residential Student Success and Retention• Train and schedule Living Learning Community Assistants, Learning Center Student Assistants and Learning Community graduate assistants• Extend support to students, graduate assistants, and professional staff members in developing programmatic efforts for Living Learning Communities

• Interview, recruit, select, train, supervise, and evaluate 50 student leaders• Offered assistance to the Residence Hall Director in administering, assessing, and evaluating residential curriculum, program and services• Manage budget, and coordinate scheduling, payroll, and staff timesheets• Respond to customer service needs, resolve issues, answer questions and clarify policy• Utilize crisis management, problem solving and critical thinking skills to be proactive and limit issues 24/7• Develop logistics for residential community serving 1,100 students whether it is for front desk, mailroom, move in or move out• Orchestrated Student, Staff Selection and Training website for 100+ student leaders to reference for training schedules• Protected sensitive confidential information with discretion and ensure communication is conducted through proper channels

• Designed marketing materials for conferences regarding opened positions• Created, organized and reviewed job descriptions before posting on job sites• Arranged weekly meetings for updates about assigned projects with Assistant Director of Staff Recruitment and Development• Generated relevant practice behavioral interview questions for open positions

• Communicated with at least 70 residents by email, flyers, and in person• Mediated roommate conflicts by calming both parties and following procedures in place• Educated residents on several strategies to solve conflict with civility• Collaborated with other staff members and supervisors to execute programs

• Provided great customer service and answer inquiries when presented• Managed front desk operations (answered phone, check-in guests, handle incidents, provide loaner keys)• Implemented and enforced all Georgia State University and University Housing policies to create a safe and positive environment for 1,000 residents and guests• Trained new Student Assistants for front desk, parking booth and mailroom operations