Investigate and process insurance claims filed by policyholders.Interview claimant and witnesses to gather pertinent information.Handle and process variety of claims, including automobile, life, and home insurance claims.Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, dog bites, or alleged negligent behavior.Inspect property damage to determine extent of damages.Verify that coverage applies through an insurance policy.Evaluate damages to ascertain compensation amount.Consult police and hospital records.Consult with accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation.Examine photographs and statements.Listen to or watch audio or video surveillance.Record data and statements in report.Evaluate all information to determine how claim should be handled.Negotiate with claimant to settle claim.Work with attorneys to defend insurer's position is claim is contested.Issue payout amounts.Prepare and present claims to insurance companies.

• Grow and nurture customer relationships on every interaction that results in measurable Customer value• Respond to and resolve routine customer inquiries from external customers on various banking products.• Know and use the fundamental concepts, practices, and procedures in applying sales skills to be successful and to overcome customer concerns or objections.• Achieve individual and departmental goals by promoting and cross-selling the features and benefits of bank products.• Maintain up to date knowledge on bank products, services, technology, and procedures.• Identify and report instances of possible fraud such as credit card fraud, kiting and identity theft

• Worked in a sales support position, providing dedicated operational and sales support to multiple Financial Advisors • Support office initiatives, in addition to the businesses of the Financial Advisors that I report to• Manage relationships with clients, and serve as the most frequent point of contact between Merrill Lynch and the client

• Directed the transactional activities of the teller staff, to ensure they met personal as well as banking center sales goals and objectives • Led the teller team in accordance with established security safeguards, banking policies and guidelines to ensure my branch met banking standards and was operationally sound• Ensured appropriate staffing levels, coordinated schedules, and guided training and development• Cultivated customer relationships, initiated referrals to business partners and effectively cross-sold bank products and services

Welcomed and helped passengers in boarding and exiting the aircraft Monitored up to 9 other flight attendants with safety and service measures during the flightProvided instructions to the passengers regarding the location and use of emergency equipment