• Drove the strategy, roadmap, and implementation scalability of a complex suite of omnichannel Medicare & ACA B2B & B2C digital products, including WCAG compliant white-label QHP sales portals, product APIs, and Salesforce/Dynamics integrations, serving >3.4 million members• Collaborated across product teams to successfully launch product integration between Member Portal and Sales Portals, delivering streamlined healthcare plan management via document center-based benefits access, claims tracking, secure messaging, chatbot functionality and delivering personalized member recommendations through banners and alerts• Defined and designed a R&D-driven Medicare Suggest POC, with the goal of reducing crisis-driven healthcare costs and improve care by pre-screening and recommending health plans that matched consumers' health needs• Defined and launched a configurable white-label Medicare Sales Portal serving as a direct-to-consumer & broker-to-consumer platform for health insurers to sell Medicare plans, resulting in increased revenue and user experience• Defined and launched product integration between Salesforce/Dynamics and Sales Portals, allowing for bi-directional real-time creation of Broker leads and updates to Broker-assigned leads allowing for significant improvement and transparency in Sales Enablement processes• Led the standardization efforts of a mobile-first design system spanning various product portfolios, technology teams, and UX departments, with the aim of reduction of development overhead and a cohesive experience• Partnered cross-functionally to integrate Salesforce/Dynamics with Sales Portals into our CX Analytics engine, enabling the creation of automated, customized next-best action workflows for each user based on their information and usage

• Built and lead a high-performing regional Professional Services team, including hiring and managing Project Managers and technical CISCO and Microsoft engineers, resulting in successful project delivery and customer satisfaction• Collaborated with sales and solution architect leadership to implement monthly forecasting and trending against resourced projects, resulting in improved financial performance for the region and ensuring alignment with business • Conducted reconciliation of prior projects resulting in the recovery of significant missing revenue for the region• Developed and implemented SOPs, streamlining operations for the region and later leading to national adoption

• Lead initiatives for product innovation and enhancements across clients, aiming to elevate overall patient care while minimizing practice management overhead for providers nationwide.• Provided hands-on support and consultation to medical practices in adopting the client’s EHR Platform, specializing in product support, implementation and HL7 research to improve product functionality and interoperability. • Guided provider offices in maintaining HIPAA compliance through comprehensive risk assessments, while concurrently reviewing and providing up-to-date product manuals covering all regulations and compliance protocols to ensure adherence to best practices in patient information protection.• Developed wireframes and product requirements with critical stakeholders and offshore technology teams to analyze Electronic Health Record (EHR) data (CCD, X12) against MIPS program requirements, facilitating ongoing assessment of practice performance and progress in adherence to MIPS quality standards providing providers with options to deliver their data in QRDA format to CMS based on adherence to the program.• Developed specifications for the client driven by in-depth research on existing platforms and provider pain points to define a patient-centric and outcome-focused EHR aligned with the HL7 EHR Functional Model, from the application framework to system libraries and interoperability standards. Delivered product requirement specifications for a fully functional system with key modules such as Practice Signup, Patient Creation & Management, E-Prescribing Integrations, Billing, Inventory Management, CRM Tracking, Patient Scheduling, Decision Support, Clinical Documentation & Reminders, Imaging & DME Order Management, Reporting and a Patient Portal.

• Drove the strategy, roadmap, and implementation scalability of enterprise B2B & B2C workflow automation engine products, including BPaaS solutions, that automate critical processes such as EDI normalization, underwriting, plan management, a consumer shopping portal, and a consumer member portal serving ACA insurers and state exchanges, helping them to streamline operations and improve customer experience• Built and scaled a high-performing team of 35 cross-functional Product, UX, BA, and Technology members by focusing on professional development and strategic team assignments to optimize strengths and collaboration • Drove scalability initiatives for inbound market needs through major improvements to the rules engine powering the product portfolio resulting in increased performance, scalability, and flexibility for the system• Established thought leadership within the state and federal exchange arena in EDI & compliance, playing a pivotal role in negotiating regulatory policy on behalf of our software and customers• Led the team to successfully achieve major roadmap initiatives while measuring success and performance in KPIs & OKRs• Pioneered and launched new product lines, including a comprehensive BI & Analytics Platform for CDP, operations, and sales enablement, API-driven Direct Enrollment (DE) & Enhanced Direct Enrollment (EDE) integration within sales portals, Enrollment Fraud Detection rules leveraging data model training, and an enterprise state marketplace product

• Managed the end-to-end product lifecycle, including ideation, development, launch, and maintenance of the BPaaS automation of Electronic Data Interchange (EDI ANSI X-12) file normalization and underwriting• Defined and communicated a clear product vision and roadmap, prioritizing product initiatives that aligned with strategic business needs while identifying opportunities for continuous improvement through customer feedback and analysis• Launched an enrollment reconciliation platform between B2B & B2C partners, increasing from 20% to > 98% for 20M lives• Led and managed a cross-functional team of 8 including Analysts, Product Managers, FE & BE Engineers, and Data Scientists, fostering a culture of collaboration, innovation, and accountability• Partnered with Sales, Marketing, Operations, and Leadership stakeholders to understand consumer trends and challenges, to identify opportunities to improve the overall product• Translated internal OKRs into customer-centric product KPIs, actively measuring product success against these metrics

• Built, trained, and lead a team of Quality Assurance Analysts and Automation Engineers• Collaborated with the Product Management and Development Teams to confirm that releases met business requirements• Created and implemented standard operating procedures and test procedures reducing portfolio regression defects by 80%• Drove initiatives to identify areas for improvement in product usability and consumer experience• Triaged, prioritized, and estimated timelines of product enhancements and fixes with technology teams

• Consulted with Product Management, Deployment and Development Leads to ensure defects identified were remediated• Developed test cases to document the validation of new functionality as well as automated test suites• Hosted live webinars and partnered with technical writers to develop consumer-facing product training• Initiated research into the root cause of customer problems and brought it to the attention of the appropriate department• Led the initiative to migrate email-based customer issues to CRM by collaborating with Product Engineering to design and implement an in-house CRM integrated into our core product business engine, optimizing collection, prioritization, assignment, and automated management of CRMs

Acted as a liaison with campus researchers to offer technical expertise with the core goal to develop and integrate technology offerings to bride the gaps between the research and IT community. • Built Stony Brook University’s very first Innovation Center • Integrated Data Management Plan Tools to support researchers grant requirements.• Provisioned access to a software through Active Directory administration.• Provisioned self-service blog and website development through WordPress and Drupal.• Surveyed researchers regarding their research design, high performance computing, custom application development needs.