Danielle Thacker Email & Phone Number

Meridian, Idaho, United States

Responsible for supporting the Fraud Policy and Analytics Assessment Units focusing on upcoming changes to the Fraud Risk Management Standards and ongoing control environment management.

• Partners closely with other functional leaders to align Sales, Business Development, and Marketing to manage processes to increase efficiency, effectiveness to drive towards company revenue targets.• Tracks performance against goals, documents performance metrics, and suggests modification to sales strategy and refine sales tactics to achieve and exceed assigned quotas.• Stakeholder for Sales in launching new payment processing system, Salesforce, Revenue Cloud• Research marketplace and competitive positioning and develop a winning strategy to achieve market and revenue growth objectives.

Boise, Idaho, United States

• Manage day-to-day operations with a diverse team of 20-30 collection agents to achieve department goals and reduce net credit loss specifically for The Home Depot credit card portfolio• Excellent relationship management skills with ability to network and build partnerships across businesses and sites located across North America • Document metrics, status tracking and monthly scorecards, annual compensation reporting and performance evaluations• Serves as liaison between operations and training. Responsible for driving new development projects from concept to implementation including introduction of new training in the Boise, Idaho call center site • Responsible for choosing training assistances and participating in weekly operation updates from our training department to ensure passing compliance results. Identified opportunities that affected the business that included adding in class training to improve targeted call review results as a site.

Boise, Idaho, United States

• Responsible for multiple presentations, both virtually and in front of site leadership, highlighting my own strengths and opportunities throughout the TAP program and presenting information to my peer group • Manage day to day operations with a team of 15-25 agents to achieve department goals and maintain superior customer service to our clients • Responsible for hiring decisions and performance management conversations with representatives • Demonstrated relationship management skills with ability to network and build partnerships across the customer service businesses. • Experience in multiple retail service lines of business including Sears, Best Buy and The Home Deport

Boise, Idaho, United States