Sirch Solutions are a creative, bespoke technology provider who specialises in supplying custom-built software applications for a range of different industries. We deal directly with small, medium and large businesses and are fully committed to providing bespoke software that will positively impact your sales cycles. My role is situated within the IT business development team, developing and managing new relationships primarily within the contact centre industry.I'm the Key Account Manager at Sirch Solutions & fully responsible for handling the most important client accounts in the company. These accounts make up the highest percentage of company income, and I pride myself on relationship management & delivering the highest standard of service. I am lead point of contact for all key client matters, anticipate the client’s needs, & work with the company to ensure deadlines are met. I’m also responsible for bringing in new business opportunities & developing new relationships with potential clients.Key Account Manager Duties and Responsibilities• Developing a solid and trusting relationship between major key clients and company• Resolving key client issues and complaints• Anticipating key account changes and improvements• Managing communications between key clients and internal teamsIf you wish to get in touch and discuss how we can add value to your business, please contact me on 0800 655 6945 or email danielle.theobald@sirchsolutions.com