Danielle Thomas Email & Phone Number

* Assist supervisor and Upper management by reporting trends from data collection* Ability to descalate customer's issues* Ability to train and lead a team of 5 or more* Created several QA/QC manuals for new hires and veteran representatives* Ability to review and research data from vendors* Monitor representative to ensure company policies are being adhered

Mt. Laure

Mt. Laurel

*Ability to work a pipeline of 50+ accounts* Ability to provide delinquent borrower with the best liquidation and/ or retention option* Reviewed Data for processing * Make 300+ outbound calls* Escalated issues or errors to the proper departments * Conducted financial interview with customers* Meet Face to Face with customer to discuss their delinquency.

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* Excellent Customer Serive Skills* Cash Handling Skills* Ability to discuss delinquent accounts with High End Clientele * Automated Dialer Experience* Ability to make 500+ outbound phone calls*Ability to cure delinquency of 270+ accounts* Discuss retention and liquidation options with borrowers

Richmond, Virginia Area

* Greeting clients* answered multiple phone lines* Completed purge filing*Sorted Mail* Took messages* Delivered sensitive data to District Offices

Tansboro, NJ

* Customer Service Experience* Cash Handling Experience* Experience Faxing and Recieving Mail* Ability to answer multiple phone lines* Handling Customer's Inquries* Place Bulk orders* Trainging New Hires