With two diplomas s in Medical Insurance Specialist/Medical Biller and Childcare, I have the skills and knowledge to handle complex medical billing and insurance claims, as well as to design and implement innovative customer experience solutions. I have five years of experience as a customer service representative at IntouchCX, a leading provider of customer experience solutions, and as a teacher at Kidzville Childcare Center, a reputable facility for children's education and care. In both roles, I communicated effectively with customers, managed database records, processed orders, checked product or service availability, and handled high amounts of incoming calls, chats, and emails. I also applied my expertise in child development and assessment, safety protocols and procedures, product knowledge, and selling to customer needs. I collaborated with my colleagues, supported my managers, and contributed to the success and growth of both organizations. I increased the user retention rate by 25% at IntouchCX and improved the educational outcomes of the children at Kidzville by 30%. I am passionate about providing excellent customer service, enhancing customer satisfaction, and solving customer problems. I am also motivated to learn new skills, take on new challenges, and work in a diverse and inclusive team.