Danielle Thornton Email & Phone Number

WHO I AMI am a dedicated and results-driven professional with extensive experience in customer service, conflict resolution, and regulatory compliance. With a passion for solving complex problems, I thrive in environments where attention to detail, operational efficiency, and customer satisfaction are critical to success. My collaborative approach, combined with my ability to lead teams, ensures consistent high performance and adherence to industry standards. OPERATIONS & INVESTIGATIONSExcel at assessing and processing complex cases, ensuring compliance with company standards and industry regulations. My investigative skills allow me to uncover key details, connect the dots, and resolve issues efficiently, minimizing risks and ensuring client satisfaction throughout the process. Certified Safe Crisis Management (SCM) trainer. REGULATORY COMPLIANCE & AUDIT PREPAREDNESSWith a history of consistently achieving high audit scores, I bring a meticulous approach to documentation and regulatory compliance. I thrive preparing for audits and maintaining compliance with stringent standards such as CARF and DMHAS, ensuring smooth operations and reducing risk. CUSTOMER SERVICE EXCELLENCECustomer satisfaction is at the core of what I do. I consistently engage with customers and clients to understand their needs, address their concerns, and foster long-lasting relationships. My de-escalation and conflict resolution skills ensure positive outcomes even in high-pressure situations. LEADERSHIP & TEAM COLLABORATIONA natural leader, I have managed teams of up to 25 staff members, guiding them to achieve operational goals and improve performance. I foster an inclusive, collaborative work environment where team members are empowered to contribute and grow. 🌎 DISC styles NATURAL BEHAVIORS & TRAITSNATURAL BEHAVIORAL STRENGTHS– Excellent team player.– Supply a positive sense of humor.– Flexible problem solver.– Communicate to large and small audiences, with equal poise and confidence.– Demonstrate excellent verbal & people skills.– Generate enthusiasm in others. NATURAL BEHAVIORAL STYLEVery Outgoing. Persuasive. Influential.People-Oriented. Optimistic. Verbal.Likes Variety. Demonstrative AREAS OF EXPERTISE– Investigative Skills– Regulatory Compliance– Audit Preparation– Customer Service– Conflict Resolution– Risk Mitigation– Team Leadership– Process Improvement– Operational Leadership– Policy Development– De-escalation Skills See a mutual interest? I’d love to connect!

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  Community Support Specialist

  Chrysalis Center, Inc.