Galileo Help Desk Support
CurrentI am responsible for technical help desk support for GMI/NG's internal software, including answering all immediate “how-to” questions from Production, QA and other Galileo users, escalating issues and feature requests to the development team as necessary, and assisting with larger data entry projects and/or implementation initiatives. Additional responsibilities involve reviewing existing business processes and how they are performed in our software systems, creating documentation and demonstration videos for end user training, and communicating any “bugs” or missing features. I perform QA testing on work in development before they get pushed to the live server. In 2022, I ran a monthly series of workshops on modules of our internal software, with participants from multiple sites across both Grain Millers and Northern Gold. These were recorded and linked on our internal help wiki for future users.