Danielle Tonner Email & Phone Number

Oneonta, Ny, Us

Lyra Wellbeing

Dedicated to fostering seamless collaboration between Lyra Health's Client Success Managers (CSMs) and local account managers worldwide, I play a pivotal role in ensuring global access to employee assistance and mental health programs. My expertise lies in providing consultations and navigating the intricacies of program nuances across diverse regions, aligning with local laws and regulations.Key Contributions:Cross-Cultural Program Understanding: Liaising with Lyra Health CSMs and local account managers globally, I facilitate access to employee assistance and mental health programs. My role involves navigating the nuanced variations dictated by local laws and regulations.Customer Complaint Resolution: Specializing in deescalating and resolving customer complaints, I am committed to ensuring a positive experience for all stakeholders.Efficiency Optimization: Beyond my core responsibilities, I proactively identify opportunities to enhance operational efficiency and streamline processes. My focus is on identifying areas for improvement and implementing automation systems to boost productivity.Process Enhancement: Consistently seeking ways to make processes run more smoothly and effectively, I actively contribute to ongoing efforts to enhance collaboration during the companies' merger processes.Automation Advocacy: Passionate about automation, I explore and implement solutions to automate systems, fostering increased productivity and efficiency.Let's connect to discuss how my expertise in global client services, program management, and efficiency optimization can contribute to your organization's success.#GlobalClientServices #MentalHealthPrograms #EfficiencyAdvocate #CustomerResolution 🌍

Responsible for the oversight and strategic planning of the campus Employee Assistance Program for a large state university.*Provide assessment and referral services for employees, retirees, and their families to support a positive work environment and overall well-being of campus community.*Manage communications, marketing, and promotion of events for department using print materials and CampusGroups for electronic communications.*Lead administrator providing program management and supervision of professional staff.-Google Suite, Microsoft Office, Zoom, Access

Managed programs in the areas of awards and recognition, volunteers, student ambassadors, and career education.*Recruited and trained student tour guides and provided oversight for internship program. *Managed electronic and print communications, including event/program promotions and recruiting volunteers through targeted social media campaigns and electronic communications. *Collaborated with campus and community constituents to increase program options, volunteers and attendance at events.*Utilized Raisers Edge and Blackbaud Net Community for website creation, event management, volunteer engagement, electronic communications and data analysis. *Experience with Banner and iModules.

*Redesigned counseling program to provide added academic, financial, personal, and transitional support for disadvantaged students.*Managed orientation education program for incoming freshmen, including training and supervising residential staff and coordinating campus residential life programs and activities.*Coordinated campus-wide student activities, including recruiting, training, and managing student leaders and paraprofessional counselors.

Oneonta, Ny

Provided educational programming across four counties. Led at-risk youth programming and staffed drop-in teen center.

Master'S Degree, Social Policy

Bachelor'S Degree, Political Science And Government