Danielle Traylor Email & Phone Number

Phoenix, Az, Us

★ Supports the delivery of positive patient experiences by managing three direct report call center/operations supervisors, 45 indirect report Medical Management Assistants, 15 PSR/Call Center staff members, and 10 claims staff members.★ Entrusted with HR responsibilities that include time and attendance reporting, as well as performance management and improvement planning for on-site and remote locations.★ Sustains compliance with the company’s agreement with Veterans Affairs, including adherence to quality and timeliness standards across all departments.★ Supports referral management, medical documentation review, and non-clinical staff working on medical/surgical referrals and authorizations.★ Serves as a liaison between the Medical Management department and the Provider Services, Provider Education, and Claims departments.★ Improved the performance of the Clinical Service line team, enhancing workflows, processes, procedures, and employee engagement. Within four months, improved performance metrics from 30% to 50% of goal to 96% to 100%.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT TRIWEST HEALTHCARE ALLIANCETriWest Healthcare manages health benefits under the United States Department of Veterans Affairs VAPCCC program in Regions 3, 5, and 6.

Phoenix, Az, Us

★ Supervised as many as 50 Complex Authorization Specialists, ensuring compliance with the terms of the VA contract while providing clinical input into referral management and medical documentation review processes.★ Mentored direct reports that included 43 supervisors each with two employees.★ Working with contact center supervisors, managed daily staffing assignments to optimize productivity and resource utilization.★ Staffed the Embedded program, leading the hire and training of employees as well as the design and establishment of on-site services at VA centers.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT TRIWEST HEALTHCARE ALLIANCETriWest Healthcare manages health benefits under the United States Department of Veterans Affairs VAPCCC program in Regions 3, 5, and 6.

★ Oversaw the night shift, directing inpatient bed assignments, staffing for 24 health clinics, and the completion of documentation and reports for inclusion in morning meetings.★ Advised Medical Officer of the Day and other clinical staff on overnight gains, losses, and other statistics.★ Wrote standard operating procedures to ensure consistency and quality throughout the organization.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT THE CARL T. HAYDEN VA MEDICAL CENTERCarl T. Hayden VA Medical Center is a medical group practice that specializes in Endocrinology, Diabetes & Metabolism.

★ Managed three clinics and the clinic workload for a team of seven Medical Support Assistants while serving as a trainer for the VISTA and CPRS Electronic Medical Records (EMR) systems.★ Facilitated the flow of information and communications between Clinical Nurse Managers, Business Practice, Medical Support Supervisor, and other VA staff members.★ Administered a patient database and all patient information in compliance with HIPAA regulations governing private healthcare information.★ As Health Technician/Medical Support Assistant, documented patient vitals, including daily weight, input and output, and glucose levels. Administered catheters, IVs, and oxygen treatments.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT THE DINGELL VA MEDICAL CENTERVAMC Detroit provides health care services to veterans in southeastern Michigan. The facility has 49 physicians that cover 30 specialty areas of medicine.

Master Of Science (Ms), Administration- Leadership

Bachelor'S Degree, Health Services Administration

Associate Of Science (As), Allied Health Science