VALUE PROPOSITION► I am highly effective in the oversight of customer care, with extensive experience working with major companies and organizations to provide support to customers, build relationships, and sustain growth.► My success is driven by my ability to lead client relationship management to provide for the resolution of client issues and serve as an invaluable strategic partner.SUMMARY► Engaging Customer Care Leader possessing a winning blend of operations expertise, skill in client relationship management, and practical experience guiding teams. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance and customer service goals by aligning talents and effort with organizational objectives. LEADERSHIP HIGHLIGHTS★ With TriWest Healthcare Alliance ensures the quality of the patient experience by managing three direct report call center/operations supervisors, 45 indirect report Medical Management Assistants, 15 PSR/Call Center staff members, and 10 claims staff members.★ Collaborates across department lines to ensure the complete satisfaction of patient needs.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Customer Care, Customer Relationship Management, Quality Management, Healthcare Operations, Team Leadership, Policy and Procedure Development, Voice of the Customer, Call Center Operations
Listed skills include Healthcare, Healthcare Management, Team Building, Hipaa, and 34 others.