Danielle Trombley Email & Phone Number

Pendleton, In, Us

Rutland, Vermont, Us

Collaborate with large national company key stakeholders across the US in managing pricing, services and contract renewals.Conduct business reviews to develop insights on Casella programs and track continuous improvement efforts.Utilize industry knowledge and relationships to develop new account opportunities.Identifies and communicates market trends, opportunities, challenges and business development performance.Provides continuous improvement options for materials to meet sustainability and diversion goals. Liaison between partners and internal team members in identifying innovative solutions.

Rutland, Vermont, Us

Manage high performing team of 7, supporting 3 LOB’s and 12 Strategic Account Managers. Applies expertise in customer relationship, services management and vendor retention. Source significant volumes of by-products to manage industrial, medical and large food manufacturers, providing pricing strategy, industry regulations and best practices.Provide landfill diversion through recycling/reuse programs align with company and site-specific sustainability goals. Vet and qualify programs at new and existing endsites. Established the Resource Solutions organization compliance program for 1700+ partners.

Rutland, Vermont, Us

Responsibilities include: order entry, logistics, tracking shipments, and resolving Customer issues. I maintain a large volume of accounts, while verifying freight pricing accuracy. Request freight rates and dispatch loads in an efficient manner, with cost savings to our customers.Communicate closely with Sales, and provide adequate information in order to accommodate customer needs. Implemented the work order process and flow, for a new acquisition of accounts. Sole Customer Service responsibility for Industrial Recycling. Maintain and update the departmental Master Vendor List for the department.Created a paperless process within the department. Efficiently and effectively trained the Industrial Solutions backup Customer Service Representative.

Ch-4665, Oftringen, Ch

Performed analytical & Microbiology testing on products received from customers in Region Americas and International requests. Handled all purchasing for the Analytical and Paint laboratories, while accomplishing a cost savings of 12K in supplies. Administration duties of sample login, as well as distribution of reports to requestors once completed. Managed the labs summer interns’ time, workload and training. Prepared samples for the Geology department for the X-ray Diffractometer (XRD). Competently ran our X-ray Fluorescence(XRF) equipment, Differential Scanning Calorimeter (DSC) and Thermogravimetric Analysis (TGA).

Ch-4665, Oftringen, Ch

Daily responsibilities included client inventory control, logistics, order entry, tracking truck and rail shipments, order confirmation, and resolving customer issues.Ensured internal and external customer satisfaction pertaining to order processing and shipment status, in most cost-effective manner. Provided sales personnel with adequate customer information to appropriately accommodate customer production needs. Maintained working relations between a wide variety of departments: plant personnel, laboratory, logistics, and purchasing.Developed an ISO9000 Customer Service Survey.Coordinated company customs with International Forwarders for all exports from the U.S.Assisted in the departmental transition from Proctor, Vermont headquarters to new Head Quarters in Ohio.Helped with the transition to Image Silo, establish a new Sample Process, and standardized procedures for International shipments.Input customer order information and maintain customer files in accordance with Quality System Manual. Follow up on orders to ensure on-time loading and shipping and advise customers of any delays or problems. Process of credit and debit memos.Entered routine customer complaints, investigated, and closed once appropriate.