Danielle Trout Email & Phone Number

Serve as a vital resource, providing expertise on key customer issues, team staffing and management, store operations and company policies and procedures.● Optimize district performance by developing strategic financial plans and creating/managing $20M budgets, resulting in a 5% increase in profitability.● Plan, direct and manage designated promotions, including elevating one store manager to district manager and three shift leads to store manager within the last two years, to reward employees’ strong performance and enhance leadership development.● Analyze operational results to identify necessary improvements and implement efficient methods for utilizing resources, leading to a significant boost in operational productivity across consumer channels.Recruit, hire and place a wide array of candidates for critical roles, assuring the selection of diverse, qualified candidates for each position.● Motivate, mentor, guide and strengthen 13 store managers within the district as team leaders, retail operators and business owners with a focus on talent development.● Oversee the delivery of a consistent and positive customer service experience in order to grow top-line sales by 9% and control expenses.● Build and manage successful teams through strategic selection, training, coaching and development to meet the needs of business growth.● Direct a multi-unit portfolio of 12 stores including developing district-level strategies to achieve each store’s financial, operational and customer-service goals while addressing each store’s unique strengths and challenges. ● Cultivate and maintain a positive environment for store managers supporting the company’s mission, values and guiding principles while acting as a strong community partner.

Minneapolis, Minnesota, United States

Promoted to positions of increasing authority and responsibility due to exemplary performance and strong management abilities.Responsible for launching the co-branded concept in partnership with Bruegger's Bagels opening 5 locations and building unique training and operational content to support the business model.● Worked cross functionally with corporate partners in franchise, training, information technology, finance, and supply chain to establish systems, processes, and content to support the unique needs of the co-branded locations.● Led a multi-unit portfolio of 3 co-branded locations managing a $6M budget and increasing top line sales 14% over target.● Developed strategic labor and inventory models in partnership with corporate partners that drove profitability 10% over planned targets.● Responsible for building and developing a team of 3 General Managers and 6 Assistant General Managers while demonstrating the ability to promote talent to positions of increasing responsibility.

Cleveland, Ohio, United States

Served as the key liaison between the company headquarter and the region managing operational practices, ensuring budget and sales goals are achieved and training and developing a results-driven team of store managers. ● Developed a strategic plan to elevate the brand through exceptional customer experience and drove top line sales across the portfolio by 13%● Led a multi-unit portfolio of 16 stores managing a $12M budget and controlling expenses to deliver a 7% profitability increase.● Responsible for a team of 16 Store Managers and creating development and succession plans to grow talent demonstrated by the promotion of 3 shift leads to the Store Manager role and one Store Manager to the District Manager position.

Responsible for leading and developing a team of engaged and inspired employees committed to delivering results and providing excellent training to future company leaders.● Maintained a strong understanding of company values and customer needs to drive continued business growth.● Increased average unit sales by 24% and increased profitability more than 40% during tenure.Engaged and interacted with a diverse range of store patrons to assure consistently positive customer experiences, boosting customer retention, and consistently producing customer satisfaction results 15% over target. ● Delivered exceptional customer service by quickly responding to complex requests in a fast-paced, physically demanding environment to increase customer loyalty. Led and developed a team of 30 employees consistently achieving employee engagement scores above 96%.● Responsible for providing store manager level training all new store managers, district managers, and directors of operation hired in accordance with our company training program● Demonstrated skill in talent building and succession planning developing 7 team members to positions of increased responsibility