Experienced Operations Manager with a strong background in managing, leading, and motivating diverse teams to meet organizational goals. Proficient in staff management, performance evaluation, and compliance enforcement to support operational excellence and promote a positive work environment. Skilled in overseeing payroll and attendance systems, managing labor relations, and ensuring adherence to workplace policies and safety standards. Demonstrated success in driving department Key Performance Indicators (KPIs) related to safety, customer service, on-time performance, and employee attendance.Team Leadership: Manage and motivate a team of employees, overseeing performance, and fostering a culture of exemplary internal and external customer service.Employee Relations: Address employee concerns and grievances in collaboration with Union representatives, administer discipline, recognize employee achievements, and maintain open communication to encourage a positive workplace.Compliance and Policy Management: Implement and enforce departmental policies and procedures, ensuring alignment with the Memorandum of Agreement (MOA) and compliance with safety and security standards.Recruitment and Staffing: Determine staffing needs, conduct interviews for various roles, and manage attendance and assignments to support operational demands.Employee Development: Promote the growth of employees by facilitating training, professional development, and advancement opportunities, staying informed on new technologies to enhance team skills and capabilities.Strategic Problem-Solving: Develop strategies to address operational service issues, improve service standards, and enhance overall organizational performance.Diversity and Inclusion: Create and maintain a positive, inclusive work environment, free from discrimination and aligned with company diversity policies.

Detail-oriented Division Board Clerk with expertise in managing daily transportation operations, coordinating personnel assignments, and maintaining accurate records to ensure efficient service delivery. Skilled in communication with operators, compliance monitoring, and logging data to support smooth operations and effective dispatching.Security Operations: Managed and monitored critical data and workflows, ensuring the integrity and security of operator schedules while adhering to strict organizational and industry standards.Incident Response: Rapidly addressed and resolved urgent requests, safeguarding data and maintaining service quality in high-pressure situations.Process Improvement: Spearheaded collaboration with system developers to enhance internal processes, leading to increased efficiency and security across the board.Training & Compliance: Developed and implemented training programs for new clerks, focusing on compliance with security protocols and safety procedures, contributing to overall organizational security.