Operations Division Manager
CurrentExperienced Operations Manager with a strong background in managing, leading, and motivating diverse teams to meet organizational goals. Proficient in staff management, performance evaluation, and compliance enforcement to support operational excellence and promote a positive work environment. Skilled in overseeing payroll and attendance systems, managing labor relations, and ensuring adherence to workplace policies and safety standards. Demonstrated success in driving department Key Performance Indicators (KPIs) related to safety, customer service, on-time performance, and employee attendance.Team Leadership: Manage and motivate a team of employees, overseeing performance, and fostering a culture of exemplary internal and external customer service.Employee Relations: Address employee concerns and grievances in collaboration with Union representatives, administer discipline, recognize employee achievements, and maintain open communication to encourage a positive workplace.Compliance and Policy Management: Implement and enforce departmental policies and procedures, ensuring alignment with the Memorandum of Agreement (MOA) and compliance with safety and security standards.Recruitment and Staffing: Determine staffing needs, conduct interviews for various roles, and manage attendance and assignments to support operational demands.Employee Development: Promote the growth of employees by facilitating training, professional development, and advancement opportunities, staying informed on new technologies to enhance team skills and capabilities.Strategic Problem-Solving: Develop strategies to address operational service issues, improve service standards, and enhance overall organizational performance.Diversity and Inclusion: Create and maintain a positive, inclusive work environment, free from discrimination and aligned with company diversity policies.
