Focused on reporting for internal clients and government requirements, utilizing data visualization tools such as Excel and Epic Slicer Dicer. Ensured compliance with Meaningful Use standards, enabling value-based care and improving patient wellness through comprehensive reporting solutions. Completed necessary research to identify data points for requested reports. Developed and integrated NextGen templates to meet evolving needs, tailoring solutions to specific healthcare processes and requirements.● Designed and executed dynamic SQL scripts to extract and format data sets for Tennessee Medicaid/Medicare UPL compliance.● Implemented scheduled system upgrades and ensured adherence to strict government reporting standards.● Provided expert technical support, improving data accessibility for users and stakeholders.● Conducted comprehensive testing of new solutions to ensure functionality and performance before deployment.● Successfully completed Tennessee regulatory reports using T-SQL, Excel, and reporting software, enhancing report speed, accuracy, and automation.● Achieved EPIC Clarity and Cogito certifications, demonstrating proficiency in critical healthcare data applications.

Managed full ticket lifecycle for external client support, ensuring timely progression through support, Quality Assurance, testing, and resolution phases. Identified and rectified data quality issues stemming from client entries or application bugs. Oversaw internal testing environments, maintaining five versions across 50 setups and coordinating quarterly upgrades and synchronization. Conducted thorough QA processes by compiling and analyzing client reports to pinpoint areas requiring testing.• Authored knowledgebase articles to enhance client and team member understanding of workflows and troubleshooting techniques. • Maintained 100% adherence to Service Level Agreements (SLAs) through diligent first-line customer support.• Efficiently managed internal testing environments, ensuring consistent upgrades and optimal performance.

Corrected and standardized data obtained from user surveys to be utilized in client-facing reports. Developed and maintained SQL scripts for monitoring product data, ensuring data integrity and generating precise client reports. Debugged application logs to troubleshoot and apply code updates, thereby achieving optimal software performance. Collaborated closely with the sales team to refine processes, ultimately increasing customer satisfaction levels. Engineered product customizations tailored to fulfill unique client needs, enhancing overall client experience. Streamlined request submission for the sales team, thereby improving the tracking of product updates.• Perform sprint planning as the leader of a team of 5 engineers that prioritize work requestsand customer product needs to be handled on a weekly basis• Engineer survey customizations in conjunction with sales requests to meet customer needsregarding the provisioning of additional survey questions that can be tracked and monitored• Execute SQL scripts that provide product result reports and monitor data and handle resultformatting for clients• Create SQL triggers that monitor potential errors in known edge cases to minimize impact andrequired resolution time before clients are impacted

• Evaluated reported defects and provided verification prior to escalation to development• Performed advanced troubleshooting that required access and the understanding of theapplication code base to determine functional requirements of bug fixes• Managed the status of code issues with developers and coordinated the provisioning ofexecutables on client databases• Monitored and tracked known bugs utilizing Salesforce and HP's ALM suite with the purpose of informing internal and external stakeholders

• Utilized tools (SQL Management Studio, SQL Server Profiler, and Process Monitor) and knowledge totroubleshoot complex customer issues regarding software solutions and databases• Diagnosed program defects and created solutions as well as resolving errors caused by data migrations• Executed stored procedures that performed database updates to resolve inconsistencies• Performed database setup fixes and provided advanced troubleshooting escalations for tier 1 support

• Provided first level support and analysis for database and software issues while adhering to standard industry Service Level Agreements• Captured and documented issue resolution procedures to inform knowledge articles

Use of banking software for creation and maintenance of customer accounts.Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient andaccurate manner.Follow up and pursue sale opportunities related to banking products.Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.