Danielle Underhill Email & Phone Number

Denver, CO, US

Dallas, Texas, United States

• The Risk and Compliance Manager oversees the firm's risk management and compliance programs, ensuring that the firm adheres to legal standards and in-house policies. The role involves assessing and identifying.
• Analytical thinker with strong conceptual and problem-solving skills.
• Ability to influence and engage stakeholders at all levels within the organization.
• Meticulous attention to detail with the ability to multi-task.
• Integrity and professional ethics.
• Dedicated to continual learning and development in the field of risk and compliance.

Dallas, Texas, United States

• Review processes and work with owners to identify associated risks and controls.
• Review controls for adequacy, completeness, and design to ensure risks are appropriately mitigated and managed.
• Review policies, procedures, and job aids for alignment to processes and controls.
• Review processes for opportunities to improve efficiency and effectiveness, including opportunities to automate processes.
• Develop recommendations/direction to business groups on process and control improvements.
• Understand, utilize, and train on the organization’s Risk Reporting tool.

Richardson, Texas, United States

• Executed issues management framework for existing and emerging lending businesses.
• Collaborated with leadership and business stakeholders to resolve issues and provide regular actionable insights on overall business performance and trends.
• Promoted a robust controls environment to ensure the highest standards of consumer protection and developed processes and procedures designed to effectively monitor and manage risks.
• Partnered with process owners to centrally document process inventory and align business processes to the control framework ensuring that all risks are effectively mitigated.
• Managed Sarbanes-Oxley Assessments as well as Risk and Control Self Assessments including the challenging of ratings provided by process owners.
• Spearheaded Internal/External Audit and Federal Reserve Board Examination responses in addition to addressing findings through enhancements to policies and business practices.

Richardson, Texas, United States

• Supervised a group of Service Specialists providing insight and leadership in complex or escalated client issues.
• Collaborated with cross functional teams to complete large firm remediations as well as resolve escalated consumer complaints from the CFPB and BBB.
• Spearheaded change management initiatives to ensure legal and regulatory compliance. Worked to eliminate redundancies and improve business performance.
• Acted as a team lead in resolving technical, business and vendor errors by performing root cause analysis and implementing resolutions which enhanced the consumer’s experience.
• Functioned as the subject matter expert on all credit reporting efforts for the consumer lending business.
• Exceeded business expectations for key project resolutions in addition to excellent personal performance metrics resulting in two ACE awards.

Richardson, TX

• Hardship team – completed back end processing of assistance programs to either defer one payment or restructure loan terms.
• Nesting team – hones new hires capabilities to build systems knowledge and understand all aspects of Marcus collections.
• Works with managers to understand strengths and areas of opportunity from each member of the team to develop better practices as a business.
• Incorporate the company’s high service standards through empathizing with customers that have difficult circumstances and create the rapport that sets us apart from every bank.

Richardson, TX

• Consistently exceed business goals for total loan originations by assisting the customers through every stage of application process.
• Maintain Stevie award reputation by providing impressive service to customers that extends over the total life of the loan.
• Thorough knowledge of the product provided the ability to answer customer questions and concerns with confidence and assist others within my team to consistently exceed the customer’s expectations.

Kula, HI

• Maintained business to business and business to consumer relationships to encourage repeat business and build a highly regarded image.
• Improved business practices that increased product output by twice the original amount to meet the growing demand of the market.
• Educated customers by holding private classes and workshops so they could begin their own practices.
• Trained interns and new employees on operating methods to increase the workforce productivity while meeting the business’ quality standards.

Boulder, CO

Designed, implemented and maintained edible landscapes and educational gardens for public and private enterprises.Hold events such as volunteer days for local community to learn all aspects of gardening and as a result create healthier lifestyles.

Loveland, CO

Created interdepartmental reports that allowed our service level to exceed customer’s expectations and ensure high customer return rates.Coordinated tasks between all departments to maintain business brand.Managed guest services staff to create an effective and impressive team capable of holding events with +200 guests in attendance.

Estes Park, CO

Repair State Parks from major flood damage for all sites to become fully operational by August 2014. Repair water lines, maintain all facilities and prevent invasive flora from effecting the park’s ecosystem.

Allen, TX

Ability to train all new employees the functions of each role within the business from delivery driver all the way to management positions.Open store for business and close operations for the day, including responsibilities of cash deposits, inventory processing, maintaining labor balances and exceeding customer service goals.Helped our store beat the.

Registered Nursing/Registered Nurse

Activities and Societies: Women's Soccer Team

Psychology

Associate Of Science - As

Activities and Societies: 3D Arts Club