Danielle Van Hook Email & Phone Number

• Worked on-site at a large financial institution analyzing software records to determine customer compliance on a corporate level.
• Reported compliance findings to upper level management to determine go forward strategy, then aligned with various business and IT teams to resolve software compliance issues.
• Analyzed software usage and sold to customer products that would meet their compliance needs.
• Performed as a subject matter expert for customer software tools to develop… Show more
• Performed as a subject matter expert for customer software tools to develop replacement applications corporate wide. Documented business requirements, arranged with IT to complete requirements, performed quality.

• Managed quality assurance process for existing and new customer EMR software tools.
• Created test cases from limited means for existing and new software tools.
• Evaluated testing software to decide which software provider would best meet the needs of the company.
• Executed test cases and provided findings to business stakeholders.
• Teamed with IT development to resolve outstanding issues.

Colorado Springs, Colorado Area

• Oversaw 100+ hourly employees to maximize sales potential in a call center environment.
• Provided support via mentor coaching and annual reviews.
• Assisted in roll out of new monitoring software by determining requirements, documenting test cases, and executing test cases.
• Responsible for hiring, addressing employee human resource issues, and if necessary firing employees.

Worked with global business teams to elicit requirements for sales and customer facing sales tools.Successfully managed medium to large size scale products. Analyzed sales tools to determine requirements were feasible and best case for issue resolution. Determined cost benefit analysis for all business requirement changes to be presented to project.