• Managed dual monitors to access customer information and navigate systems efficiently in a workfrom home setup• Experienced in answering phone calls in a busy call center setting• Strong time management skills to prioritize tasks and meet deadlines• Highly organized with the ability to maintain accuracy and efficiency under pressure• Handled inbound and outbound calls, assisting customer inquiries, issues, and providing information• Demonstrated strong time management skills to handle high call volumes and meet performancemetrics• Maintained organized records of customer interactions

• Screened clients to confirm approval or denial in benefits• Scheduled clients with lawyers• Proficient in multitasking and managing dual monitors• Answered calls• Sent emails to clients with benefit information• Managed dual monitors to access customer information and navigate systems efficiently• Maintained organized record of customer interactions