Danielle Via Email & Phone Number

Edwards Air Force Base, Ca, United States

Responsible for coordinating and facilitating training programs for employees. Responsibilities include scheduling and maintaining current programs, as well as presenting and facilitating training sessions. Strong focus on advancing the skills and knowledge of employees, while creating a positive and effective learning experience. LMS management within Talent Center including program and learner support, documentation, course creation, scheduling, and documentation.

United States

Managed self-directed learning and facilitator led courses for new hire and incumbent employees, both in person and fully remote environments. Assisted with onboarding of new hire associates. Reviewed Rise360 content for accuracy and alignment with enterprise goals. Assisted with implementing business initiative changes on a training level which helped lead to successful transition of call center employees to new order entry platforms. Worked independently and prioritized projects, daily requirements, and class schedules to ensure completion of all assigned functions.

United States

Responsible for providing in person and virtual product and process related support to 1,000+ call center employees. Assisted in resolving customer escalations to maintain positive relationship with both internal and external customers. Provided feedback as needed to call center managers to assist with coaching employees. Entered call tracking data to assist with trending and future training efforts which led to additional learning for incumbent associates to refresh skills that had been identified as areas of improvement.

United States

Responsible for collecting and analyzing work data (including orders per hour and accuracy percentages) to identify trends and areas of opportunity. Provided necessary coaching to assist associates with meeting and/or exceeding personal and enterprise goals. Collaborated with other mentors as well as leadership and management teams, providing feedback on an as needed basis. Observed training to provide continued support once training was completed and new hire associates were transitioned to the call center. Entered in orders received via mail, fax and internet into multiple order entry platforms, focusing on accuracy and efficiency. Also assisted customers via inbound phone calls with all sales and customer service needs, focusing on customer satisfaction and overall retention.

United States

Managed facilitator led courses for new hire and incumbent employees. Assisted with onboarding of new hire associates. Assisted with implementing business initiative changes on a training level which helped lead to successful transition of call center employees to new order entry platforms. Worked independently and prioritized projects, daily requirements, and class schedules to ensure completion of all assigned functions.

United States

Entered orders received via mail, fax and internet into multiple order entry platforms, focusing on accuracy and efficiency. Also assisted customers via inbound phone calls with all sales and customer service needs, focusing on customer satisfaction and overall retention. Met or exceeded all enterprise standards for success, as related to call metrics.

Lancaster, California, United States

Responsible for tracking expenses and facilitating payments to vendors and suppliers utilizing QuickBooks Pro. Balanced monthly credit card statements to ensure proper documentation of expenses had been received and entered. Sorted mail to be distributed to attorneys and staff. Scanning legal documents electronically to be attached to the correct client case files. Following up with vendors as necessary to ensure payments were received and invoices were correct.

English

High School Diploma, General Education