Danielle Virgil, Mba Email and Phone Number
Danielle Virgil, Mba work email
- Valid
- Valid
- Valid
Danielle Virgil, Mba personal email
Danielle Virgil, Mba phone numbers
Experienced customer focused professional with 15+ years of experience in employee and customer relations. Consistently exceeds customer service standards and finds innovative ways to improve employee relations by promoting diversity and safety. Respected leader of high performance teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and organization operations policies. Flexible Support Professional; an analytical thinker who adapts quickly to new roles and is tenacious with follow through and efficient at multi-tasking.
Duke Energy Corporation
View- Website:
- duke-energy.com
- Employees:
- 21840
-
New Construction Supervisor At Duke EnergyDuke Energy Corporation Feb 2021 - PresentRaleigh, North Carolina, United States
-
Supervisor Of Customer CareDuke Energy Corporation Nov 2017 - PresentRaleigh, Nc
-
Supervisor Of Customer CareDuke Energy Corporation Nov 2017 - PresentDuke Energy Progress-Raleigh
-
Service Level CoordinatorDuke Energy Corporation Apr 2015 - PresentCustomer Care OperationsService Level Coordinator April 2015-presentResponsible for managing and supporting operations to achieve the business objective of excellent customer service measured by service level objectives and maximizing occupancy.•Attend daily performance and weekly staffing review meetings with management and forecast/scheduling analysts detailing previous, current and next week’s performance while also identifying risks. Recommend overtime, downtime or Paid Time Off (VTO) based on the current and projected performance.•Monitor real-time adherence to schedules for call center associates. Monitor real-time ACD call queues to assess call volume and available personnel. Monitor real-time ACD agent work state reports. Communicate identified staffing and/or scheduling gaps. Provide daily summary analysis for outages, staffing shortages and other unplanned events to management.•Approve and plan discretionary activities to increase or decrease occupancy. Suggest modification of call routing based on service level and staffing needs. Stay abreast of daily activities, ie: trainings, meetings, coaching sessions, planned time off.•Collaborate with WFM/RTA and leadership to maintain headcount/FTE requirements for maximization of service level goal achievement.
-
Team LeadDuke Energy Corporation 2005 - PresentDuke Energy ProgressResponsible for handling escalated customer matters in a conscientious and tactful manner to develop and promote the highest possible degree of customer relations. Prepare and maintain employee stats for management. Conduct one on ones for feedback and quality monitoring purposes. Promote employee development by coaching and system trainings. Acting Chair of Programs for a company Employee Resources Group.•Responsibilities include promoting and assisting with analytical problem solving for customer dispute resolution, marketing products and services when applicable; supervising a small to large group of employees, complying with company on-call requirements, acted as late night supervisor; monitor employee calls; provide constructive feedback when applicable. Assisted accounting with deposit and billing auditing. Answered in depth questions regarding customer accounts.•Develop and execute programs for Advocates for African Americans (A3). Volunteer to serve with several other Employee Resource Groups. These groups are developed to assist the company’s initiative to support and recognize diversity within the workplace.
-
Human Resources AssistantDuke Energy Progress Mar 2011 - Dec 2013Responsible for supporting the Managers, Human Resource Business Partners and Active/Inactive employeesResponsibilities include annual benefits enrollment, benefits administration, terminations, on-boarding, assistance with payroll confirmation and processing. Process and administer the educational assistance program. Clerical functions such as faxing, responding to email inquiries and mailing requested information for active and inactive employees
-
Sr. Customer Service SpecialistDuke Energy Progress Mar 2005 - Apr 2012Responsible for handing billing inquiries, service orders, trouble calls and related matters from customers and other sources by telephone; handles escalated customer matters in a conscientious and tactful manner to develop and promote the highest possible degree of customer relations. Responsibilities include promoting and assisting with analytical problem solving for customer dispute resolution, marketing products and services when applicable; supervising a small to large group of employees, complying with company on-call requirements, acted as late night supervisor; monitor employee calls; provide constructive feedback when applicable. Assisted accounting with deposit auditing and during necessary work overflow.
-
Payroll SpecialistRandstad/Ceridian Feb 2005 - Mar 2005Responsible for confirming employees are paid accurately and timely with the correct withholdings and deductions; Established and maintained employee records with adherence to company policy including compliance with federal/state/local regulations. Provided auditing of time entry for payroll and attendance; Data entry of payroll information such as payroll changes, tax changes, rate changes and other miscellaneous changes (new hires, terminations, W4s, EFT transfers, address changes) within the HRIS systemFiled and processed income and employee verifications in accordance with confidentiality; Processed and analyzed garnishments, overpayment calculations and letters; Supported organizational regulation according to client’s policies and procedures.
-
Health And Welfare Specialist IFidelity Investments Aug 2004 - Nov 2004Responsible for customer service support of IBM active employees, inactive employees and insurance vendors for benefits during open enrollment.Initiated service contact for IBM employees by email, fax and phone for problem resolution; verified coverage; provided COBRA support; provided information on the coordination of benefits between Medicare and retiree benefits. -
Post Sales Associate/CsrItc Deltacom/Bti Inc Aug 2002 - Mar 2004Responsible for customer service support for business customers.Responsibilities include data entry, handled escalated call; processed repair claims for local, long distance
Danielle Virgil, Mba Skills
Danielle Virgil, Mba Education Details
-
Business Administration And Management, General -
English; Mass Communications
Frequently Asked Questions about Danielle Virgil, Mba
What company does Danielle Virgil, Mba work for?
Danielle Virgil, Mba works for Duke Energy Corporation
What is Danielle Virgil, Mba's role at the current company?
Danielle Virgil, Mba's current role is New Construction Supervisor at Duke Energy Corporation.
What is Danielle Virgil, Mba's email address?
Danielle Virgil, Mba's email address is da****@****ail.com
What is Danielle Virgil, Mba's direct phone number?
Danielle Virgil, Mba's direct phone number is +191943*****
What schools did Danielle Virgil, Mba attend?
Danielle Virgil, Mba attended University Of Phoenix, Elizabeth City State University.
What skills is Danielle Virgil, Mba known for?
Danielle Virgil, Mba has skills like Training, Customer Service, Employee Relations, Human Resources, Process Improvement, Leadership, Onboarding, Access, Energy, Management, Software Documentation, Benefits Administration.
Who are Danielle Virgil, Mba's colleagues?
Danielle Virgil, Mba's colleagues are Victoria Dabbs, Robert Johnson, Shrocke Beeene, Anthony Patterson, Walcott W, Terry Adams, Ronald Keener.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial