Danielle W. Email & Phone Number

Gilbert, Arizona, United States

Customer Experience Team Analyze and convert fully executed contracts into operating system for dispatching and accountingCreate and manage pricing catalogs to ensure accurate customer invoicingOversee service contracts and their pricing expiration datesReview daily system entry reports to certify proper data inputConsistently looking for ways to update department SOPs to improve customer satisfactionAssist with ongoing interdepartmental trainingMaintain, create, and update customer records

Tempe, Arizona

Within a 9 month period I helped resolve the customer's backlog of over 500 units down to zero, avoiding penalties to the companyProvide 4 to 13 week forecast reporting for customer operation team Manage data and report to internal teams Report daily to customer with production targets, material shortages, and engineering holdsReview shipping and work in progress hourly, within production cells Communicate and work with the factory team (production cells) on weekly targetsResolve sales order issues, communication barriers and material shortages to reduce past due orders to the customer to help ensure greater on time delivery of projectsCross-function efforts with critical customer teams, procurement, operations, and site leadershipUpdate bi-weekly metrics for site and supplier improvements (Critical Customer Reviews)Support Integrated Supply Chain for Tempe

Tempe, Arizona

Tempe, Arizona, United States

Employee of the quarter (January 2018 – March 2018)Created and executed employee incentive programs Designed an orientation template to mainstream the process of on boarding new employee’s to drive their success within the companyPrepare and complete customer invoicing as well as tracking and maintaining budgets on all projectsAudit and ensure all company certificates and business licenses are accurate and current Fleet maintenance coordination, tracking, and Inventory management of tools assigned to vehiclesImplemented and maintaining policies and procedures in the office and the fieldManage facility needs (landscaping, fire codes, janitor services, building maintenance)

Gilbert, Az

Converted required documents to the customer from paper to electronic, saving time and moneyCreated a training program for technicians on filling out electronic PDF forms on tabletManage national accounts achieving high levels of customer satisfaction Established and maintained SOPs to ensure consistent performance and reliable quality control Contract and billing specialist Proposal and bid oversight

Rockville, Maryland

Administrative support for CEO, general managers, service managers, dispatchers and technicians Maintained national vendor satisfaction (13 national vendors and their 5,000+ customers)Created a training program for technicians on filling out electronic PDF forms on tabletEstablished SOPs to ensure consistent performance and reliability Responsible for auditing accounting and financial paperworkEnsure all company certificates and business licenses are accurate and current Inventory and equipment management Organized and prepared payroll and commissions for departmental approval

Rockville, Md

Support suppression manager, suppression technicians and dispatchersCreate, scan, and mail important notification letters to customersMaintain procedures to ensure consistent performance of day to day routinesAudit suppression departments paperwork before preparing for accountingKeep track of daily productivity through revenue spreadsheets and report findings to department managers and office staffOrganize and prepare payroll and commissions for departmental approval Monitor Company Vehicles and phonesUpload, input, distribute, and organize a variety of spreadsheetsTake initiative and support office staff in the service managers’ absence

Phoenix, Arizona Area

Assist and support Operations Manager with daily office & warehouse operationsProviding back-up to receptionist by answering multi-lined telephone, screening, and directing calls while taking and relaying messagesRetrieve, sort, distribute mail and provide assistance in packing and shipping of company correspondence and materials to partner company and domestic destinationsMaintain appointment book; scheduling and setting up for meetings and conferences Database entry, Filing, Inventory, Running errands

Associate'S Degree, General Studies

Radiology

Scholastic Diploma, General Studies

Activities and Societies: Varsity Track, Varsity Cross Country, Varsity Soccer, Symphony Orchestra