• Lead a dynamic team, ensuring alignment with company targets and performance standards, and providing ongoing motivation, monitoring, and coaching.• Fostered strong client relationships, collaborating to ensure adherence to Financial Conduct Authority (FCA) requirements.• Successfully addressed performance gaps through targeted coaching and development initiatives.• Managed HR processes, including recruitment, scheduling adherence, probation reviews, and team administration.• Spearheaded troubleshooting efforts for IT issues and played a key role in implementing new processes in response to client requests.• Facilitated seamless operations through effective task prioritisation and real-time issue resolution.

• Coordinated diverse events, maintaining high standards and representing the establishment positively within the military community.• Led all aspects of bar operations, including staffing, inventory management, and customer service, ensuring a high standard of quality and efficiency.• Recruited, trained, and supervised a team of bartenders and support staff, fostering a positive work environment and promoting teamwork.• Developed and implemented operational procedures and standards to maintain cleanliness, safety, and compliance with health and safety regulations.• Managed inventory levels, ordering supplies, and negotiating with vendors to optimize costs and minimize waste.• Handled customer inquiries, feedback, and complaints, resolving issues promptly and professionally to ensure customer satisfaction.• Implemented marketing strategies and events to attract new customers and retain existing ones, contributing to revenue growth and profitability.• Maintained financial records, prepared reports, and managed budgets to track expenses and revenue, ensuring financial stability and profitability.

• Oversee the operational, sales, and financial performance of multiple retail stores within a designated geographic area, ensuring alignment with company objectives and standards.• Set and communicate sales targets, performance goals, and operational KPIs for each store, driving accountability and performance excellence.• Analyse sales performance metrics and financial reports to identify trends, opportunities, and areas for improvement, implementing strategies to optimise sales growth and profitability.• Recruit, train, and develop store managers and store staff, providing coaching, feedback, and support to foster a high-performance culture and achieve operational excellence.• Manage budgets and expenses for each store, controlling costs and implementing cost-saving measures to maximise profitability and return on investment.• Maintain strong customer relationships and ensure a positive shopping experience for all customers, addressing complaints or concerns promptly and effectively.• Collaborate with senior management and stakeholders to develop and implement strategic plans, initiatives, and programs aimed at driving growth and enhancing operational efficiency.• Ensure compliance with company policies, procedures, and safety regulations, promoting a safe and inclusive workplace culture