Danielle Walsh Email & Phone Number

Bracknell

- Manage staff in their daily duties over four separate teams- Monitor quality of tickets handled, provide feedback to staff and revise training policy if needed, as well as arranging additional training-Provide an effective escalation point for the team and onward escalation, where appropriate -Identify trends and recommend improvements, changes or training across a wide range of products and bespoke customer solutions-Drive improvements to SLA to ensure that we are meeting customer expectations-Monitor skills matrix to ensure all products etc, are understood by the team, identifying areas for improvement and implementing training as required.

Bracknell

• First point of contact for customer faults, as well as primary contact for key accounts.• Providing excellent customer service, ensuring customers are updated regulary and in a timely manner• Training new members of staff in programs, product knowledge, office procedures and dealing with queries• Answer customer phone calls, trouble shooting and keeping detailed notes of all work under taken to resolve an issue• Liaising with carriers to ensure problems are rectified in a timely manner.

* Managing the accounts of many customers, including worldwide retailers, nationwide supermarkets, public services and art galleries.* Processing orders for graphics, liasing with various departments to ensure a job is completed correctly and on time.* Managing customer expectations, whilst striving to provide the best customer service* Discussing the clients needs to fully understand what is required, considering all options to ensure that the customer gets what they need.* Speaking with customers world wide on a daily basis, responding to new enquiries and developing relationships with customers

London, United Kingdom

* Contact for key account customers, both Retail and Catering in the UK and Export market, including nationwide department chains, independent cook shops and national catering wholesalers* Organising and coordinating the sales administration team on a daily basis, ensuring all tasks are completed. This includes the daily dispatch of goods from the warehouse to customers, and raising customer invoices* Handling customer queries on the telephone and by email in a timely manner to resolve customer issues* Writing press releases for new products and editorial for inclusion in trade magazines, with circulations up to 15,000 readers* Training all new members of staff in Opera II, product knowledge, office procedures and dealing with queries

London, United Kingdom

* Inputting sales invoices onto Pegasus Opera, keeping track of shipments into the country from the Far East* Completing the needed paperwork for HM Revenue and Customs, writing CCN details for all products being shipped into the country as well as calculating the correct duty and VAT and ensuring these were paid promptly* Corresponding with suppliers in the Far East daily, as well as meeting suppliers in England and in Germany. Writing detailed stock reports, including re-order reports to ensure stock levels were high and adjustment reports to ensure that all stock transactions were authorized* Customer services, which included talking to customers about any problems, arranging collection of goods, inspecting them, and then proceeding as required

Journalism, Journalism

Bachelor Of Arts - Ba, Journalism