Danielle Walsh Email & Phone Number

I take billing calls to assist customers with the understanding of their account charges. While on these calls I explain billing disputes, showcase our billing procedures, give information to customers on how to best utilize their services, and converse to build rapport so I can upsell products and services to the customer. I am, also, part of the support escalations team and take calls that need resolution beyond the main conversation with a billing representative; thus acknowledging my advanced understanding of our billing systems, products and policies.

I take billing calls to assist customers with the understanding of their account charges. While on these calls I explain billing disputes, showcase our billing procedures, give information to customers on how to best utilize their services, and converse to build rapport so I can upsell products and services to the customer. I am, also, part of the support escalations team and take calls that need resolution beyond the main conversation with a billing representative; thus acknowledging my advanced understanding of our billing systems, products and policies.

I am in charge of managing the site during my shifts, and supervising all hourly employees, to uphold Hess site operating standards. Supervise, develop, train, and discipline staff; give direction to Sales Associates as necessary.Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Maintain business records, review cashier accountability sheets and other records prescribed by the site manager.Accept payment of debts owed, as well as pay all company bills.Inventory stock and reorder when inventory drops to a specified level, as well as implement inventory loss prevention.Plan budgets according to a statement of profit and loss; and authorize payments and merchandise returns.Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business; Estimate consumer demand and determine the types and amounts of merchandise to be sold.Increased sales and revenue through strategic marketing of products to meet customer demands.

My primary duties were to ensure that the shift ran smoothly and that all the employees did their jobs productively. I was also responsible to resolve any customer related issues and ensure that all customers were satisfied with their food, and received their orders in a timely fashion.

High School Diploma, Accounting And Business/Management

Activities and Societies: I was involved in FBLA and the Business Law/ Management group. I also took an Entrepreneurship course.

Accounting