● Identifying and coordinating needs, services, and follow-up for multiple clients and projects simultaneously● Increasing rate of completion by candidates via personalized reach out and encouragement● Providing excellent customer service & a welcoming, fun atmosphere to clients, candidates, residents, guests● Strictly adhering to laws and regulations for protection of confidential, clinical, HIPAA, and financial data● Collaborating on and maintaining highly detailed tracking with teammates across a variety of platforms● Preparing and maintaining spreadsheets with team and reports of orders, product information, order and return statuses, customer information, and financial expenses in Excel spreadsheets● Mastering knowledge of complex, multi-faceted processes for project management● Identifying ways to streamline routine processes to significantly increase efficiency● Tracking and sending invoices, processing payments, and contacting delinquent account holders● Creating and editing step-by-step guides, reference documents, and spreadsheets

● Dynamically improvised and adapted to provide maximum delivery to a wide variety of customers, even when the going got tough● Brainstormed and developed original roles, props, and safety gear● Passion, considerate personality, and absolute dedication consistently praised by supervisors● Won “Best Haunter” award in recognition of always going the extra mile—an award rookie actors don’t win!

• Assisted Grandmom in daily tasks and prepared for relocating to a more suitable home• Scheduled, coordinated, and transported to medical appointments as well as follow-up

• Identified and customized services to each consumer both one-on-one and with team in areas including medical, social, educational, and employment opportunities• Discussed and coordinated Regular staff meetings to discuss and coordinate caseload needs • Tracked, tabulated, and coordinated petty cash, agency gas card, and vehicle use• Worked with a variety of insurers (e.g. Aetna, Blue Cross Blue Shield, Medicare, Medicaid)• Successfully resolved billing and service denials from insurers and organizations• Proactively coordinated billing and payments to and from our agency• Consistently maintained confidentiality and protected PHI in accordance with HIPAA regulations• Provided Crisis Intervention as On-Call staff• Wrote documentation regarding every contact with client, and treatment updates in agency-specific electronic system• Attended training in and helped implement transition to Fee-for-Service• Mastered agency-specific documentation systems• Maintained certification in and First Aid/CPR and CPI Nonviolent Crisis Intervention• Utilized Microsoft Office Suite (Word, Excel), Outlook email, and laptopsMet with customers in-office, at hospital, and out in the field

• Collaborated frequently with co-workers to maintain schedule, safety, and progress• Completed daily documentation of clients with high attention to detail and areas specific interest• Tabulated petty cash, consumer finances, company vehicle and gas card use • Established a therapeutic and confidential rapport with each client, provider, and guardian• Assisted with the development and implementation of treatment plans from Behavioral Analysts• Taught basic life skills to developmentally disabled adults to encourage independence• Adapted quickly to changing and unpredictable circumstances• Successfully de-escalated and redirected consumers in crisis• Maintained certification in CPR/First Aid and SPA (Safe and Positive Approaches, agency-specific nonviolent crisis intervention and passive restraints)

• Taught adults English as a Second Language in groups of Beginner, Intermediate, and Advanced skill level, in Philadelphia, PA• Taught ESL to 1st and 2nd graders at Városligeti Bilingual School in Budapest, Hungary• Demonstrated and supervised acquisition of reading, speaking, and writing skills• Planned lessons• Learned about and adapted to Hungarian culture and navigated language gap• Collaborated with co-teachers on planning and teaching lessons

(See above)

• Sorted, organized and digitized five years of records containing sensitive financial information and contracts• Created and maintained Excel spreadsheets to greater clarity and organization of data• Trusted with delicate and expensive equipment in the field• Mapped out, arranged, and completed complex multi-stop trips to assigned areas• Maintained records of hours worked, units produced, miles driven, and expenses incurred

• Trained and supervised employees on procedures and during work shifts• Resolved customer conflicts and handled inquiries in a dynamic, fast-paced environment• Facilitated communication between artists and guests• Tabulated funds at opening and close of each shift• Organized ticket sales and accommodated seating preferences• Aided in unpacking and arranging exhibitions for gallery

• Greeted and assisted customers• Utilized cash register• Stocked and arranged shelves and displays• Helped to tabulate funds at close• Answered telephone calls• Maintained store presentation