Danielle Watson Email & Phone Number

Cambridge, United Kingdom

• Meet and greet clients• Regularly update internal booking system, KX• Conduct show rounds• Deal with customer enquiries through responding to emails on ACT and over the phone, as well as walk in enquiries. • Supported implementation of new filing system• Support with site debt management• Provide content for social media including writing own blog posts• Assisted at social events and open days • Organising calendar diary to accommodate viewings• Manage site notice boards

My role here includes overseeing the day to day running of the front of house team, this includes both receptionists and conference assistants. I am line manager to 3 full time members of staff, 2 part time members of staff and up to 5 casual members of staff. My responsibilities in this role include but are not limited to:• I ensured the smooth handover of all reservations from the sales team to the front of house team• Manage all online bookings received from online travel agents such as Booking.com• Deal with customer enquiries throughout the day• Create new reservations as required• Check in and check out guests as required• Created a wide range of Standards of Practice for the front of house team to follow and ensured that all members of the team are signed off on each procedure and understand it• Be the first point of contact to all guests arriving and deliver a high level of customer service at all times• Ensuring an up to date record is kept of check sheets where applicable.• Carry out weekly 1-1 meetings with the individuals I manage to further develop their skills within the team• Sending written confirmations to guests• Create detailed reports to circulate at weekly meetings• Introduce the implementation of dynamic rates • Training • Recruitment • Work as Duty Managero Cash up at the end of the shifto Be responsible for all departments and ensure that any issues are dealt with efficiently and calmlyo Deal with customer complaints appropriatelyo Be the first point of call to staff and customers who need assistanceo Trained as a Fire Marshall and First Aider to assist where needed

Littleport, Cambridgeshire, United Kingdom

• Checking all time sheets for casual labour and ensure they are sent to the relevant Casual Labour Agency (i.e. G’s Hostel, or other external labour provider).• Recording and monitoring of daily piece work earnings and hours for all growing and harvesting operations.• Completion of Harvest Database to ensure easy analysis of crop harvested. Also, completion of tunnel yields at the end of each flush.• Ordering, invoicing and raising purchase orders on behalf of all farm departments.• Keeping employee training records up to date and secure, and ensuring that employees are always kept up to date with training course dates throughout the year.• Putting together reports, preparing paperwork, attending and taking notes, and producing and circulating minutes of various meetings.• Managing a team of three other administrators

The House Collection were a small group of boutique hotels. Whilst working here I had the opportunity to work in both hotels in the group and even assisted in opening one of the properties, something which I feel greatly proud of. I worked as receptionist and it was here that my love of customer service and the Hospitality industry was realised. My responsibilities included:• Organising the day by setting up the morning meeting• Working through a checklist• Making reservations by telephone, email or walk in guests• Dealing with customer complaints efficiently• Sending written confirmations to guests• Working under pressure• Helping to change operational systems by inputting all data from the previous system into the new one• Delivering first class customer service at all times• Efficient enquiry handling to ensure 100% customer satisfaction• Spent 3 weeks making Sales Calls to various potential clients

I worked as a sales assistant at Claire's Accessories through University holidays

Isleham, Cambridgeshire, United Kingdom