Danielle W. Email & Phone Number

Southampton, England, GB

• Operational Risk Representative for IT (Europe and Asia)
• Report Management of Technology KRI’s (Key Risk Indicator)
• IT Risk Reporting
• Incident Management and Reporting
• Providing in-depth analysis of issues and liaison with business to bring to resolution
• Providing statistics and business objects/remedy reports for technology

• Provided first line support to Europe and Asia users via email, phone and remote access (approximately 1,500 staff across 13 cities / sites)
• Processing Joiners, Leavers and Transfers for Europe and Asia
• Processing technology purchase requests for all business areas. Personally responsible for entering in £1,082,201.510/ $1,731,522.42 worth of purchase requests through this work period using PeopleSoft eProcurement
• Managing Inventory (Replenishment, Receiving and Fulfilment of orders submitted)
• Creation/modification/deletion for various applications (examples: IOM/IPM, Gloss, Euclid, Swift, RSA)
• BES/BAS administration (Creation/modification of users accounts, adding groups & policies and resetting blackberry passwords)

• Provided first line support to Europe and Asia users via email and phone (internal and external)
• Joiners, Leavers and Transfers process
• Administration and support of Nexus/G2 for internal and external users
• Creation/modification/deletion for various applications (examples: Ulster Bank, RBS, Recon, Euclid, Swift and RSA)
• Administrating user sessions in Citrix XenApp this included assisting users with session disconnects and troubleshooting
• Active Directory (Folder/File permissions, account creations, account unlocks and password resets)

• Provided first line support to Europe and Asia users via email and phone (internal and external)
• Joiners, Leavers and Transfers process
• Administration and support of Nexus/G2 for internal and external users
• Creation/modification/deletion for various applications (examples: Ulster Bank, RBS, Recon, Euclid, Swift and RSA)
• Administrating user sessions in Citrix XenApp this included assisting users with session disconnects and troubleshooting
• Active Directory (Folder/File permissions, account creations, account unlocks and password resets)

• Maintaining the schedule of engineers for BAU clients / Consultants.
• Booking travel and accommodation
• Arranging project installations
• Logging requests and faults to the support engineers
• Maintain Profit & Loss Information for Projects & Managed Services
• Checking timesheets and expenses