Danielle Webster Email & Phone Number

Apsley

Building rapport & relationships with a number of oversea’s franchise partners. Assisting the Commercial Trading Manager to ensure our partners are trading their stock in the most effective and beneficial way. Regularly deep diving into large amounts of data to analyse sale, stock and trading trends and using this to our advantage for future opportunities and products.

Leavesden

My work with CI has included working on multiple improvement projects for the customers experience and to enhance the business. During my time on Continuous Improvement I’ve worked on projects such as: How well out internal systems work and ways we can improve this, mystery shopping to see the service through the customers eye. Monitoring all of our channels and picking up any bugs or trends and driving change to the correct stakeholders. Analyse the carriers we use, the processes and… Show more My work with CI has included working on multiple improvement projects for the customers experience and to enhance the business. During my time on Continuous Improvement I’ve worked on projects such as: How well out internal systems work and ways we can improve this, mystery shopping to see the service through the customers eye. Monitoring all of our channels and picking up any bugs or trends and driving change to the correct stakeholders. Analyse the carriers we use, the processes and agreements we have with them and how this is currently working and what could be better. Looking into how many lost parcels we get with each carriers and the reasons behind this. Identifying the loss on these and making changes to our internal processes to offload some of this costs and work more effectively. This job as a whole includes deep diving into large amounts of data and spotting trends to drive and administer change. Show less

Leavesden

As a Customer Care Advisor I was providing first class service through email, social media channels and live chat. Ensuring KPI's are met as well as maintaining the best quality service. This also involved keeping up to date on all industry and operations information, ensuring this is all passed on correctly to the customer. A few examples of services provided are pre-sales information, delivery details as well as refunding and replacing orders for the customer.

Bushey

Jems Recruitment focuses on recruitment within three sectors: Commercial, Childcare and Social Care. We recruit at all levels across a wide variety of roles. I worked as Administrator of the office which includes being the first point of contact for enquiries, supporting Consultants with all aspects of the recruitment process, system implementation, marketing and supporting the MD with various projects.

Harrow, United Kingdom

Worked at Liberate Ltd for just over two years answering overflow calls for over 100 different companies and dealing with different customer queries such as orders, appointments, payments and general enquiries. No one call was ever the same which required me to have the ability to think on my feet and solve problems/queries quickly and effectively. Supporting one of our clients Clementine Cleaning which included coordinating the cleaners and the customers dealing with any customer and cleaner… Show more Worked at Liberate Ltd for just over two years answering overflow calls for over 100 different companies and dealing with different customer queries such as orders, appointments, payments and general enquiries. No one call was ever the same which required me to have the ability to think on my feet and solve problems/queries quickly and effectively. Supporting one of our clients Clementine Cleaning which included coordinating the cleaners and the customers dealing with any customer and cleaner queries such as feedback, cleaner absence as well as customer complaints. In addition to this, invoicing and recruitment on their behalf. Show less