Danielle Weldon Email & Phone Number

· Resolved client payroll and HR system issues· Maintained client accounts with regular meetings· Provided exceptional customer service by effectively utilizing basic technical knowledge, prioritizing issues, and leveraging available resources

· Responsible for completing all assigned merchandising reset and service related projects accurately, on time, and in accordance with merchandising and safety standards· Followed detailed project instructions to execute merchandising strategy in the stores, ensuring customers were presented visually appealing product selections that are safe, clean and easy to access· Responsible for building displays, processing damaged products, rotating and pricing stock, resolving project issues or questions, checking third party work completion and providing proof of project completion· Assist customers with product selection related to merchandising presentations

· Poised and patient when dealing with clients.· Four years of experience with Quickbooks Desktop, Quickbooks Online, and Intuits payroll processing products.· Outstanding analytical, problem-solving, and troubleshooting ability· Both independently driven and team minded.· Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.· Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

Providing complete phone verification of employment, insurance and residency for customers seeking financial loans· Managing heavy call volume through efficient and tactful customer contact· Asking effective probing questions to reveal needed information· Multifunctional conversations inclusive of computer program navigation and data entry

Delivering the highest standard of customer service to patrons and promoting brand loyalty to drive repeat business· Establishing quick rapport with customers and identifying their needs· Recording food and drink orders and delivering requested items· Maintaining contact with customers throughout their dining experience to assist with any immediate needs· Using computer check out system to ring orders and process payments· Worked in partnership with other servers to maintain restaurant brand visibility and service efficiency

Created a highly professional and efficient customer interaction for all member and non-member guests while maintaining brand identity and club service standards.· Operated the beverage cart on golf course· Collected drink orders, served and suggested beverage choices and promoted up sell opportunities· Stocking beverage cart and maintaining inventory of supplies· Handled cash and card transactions for all product offerings· Provided resolution support to patrons when voicing a complaint or calling attention to an issue· Conducted full restaurant dining service when dictated by business need

Assisted store manager in driving all areas of business including opening and closing duties, merchandizing, loss prevention and employee relations with a primary emphasis on directing sales floor operations· Promoted programs designed to increase sales results· Analyzed store merchandizing presentation, rotated and changed displays based on market trends· Ensured proper supervision and adequate staffing requirements for store operations· Processed stock shipment receivables, markdowns, transfers, and defects· Trained sales associates while maintaining accountability for personal sales results· Used effective conflict resolution techniques to resolve customer issues· Served as the primary contact point in the absence of the store manager