Responsible for managing, leading and problem solving of the following:CUSTOMER RELATIONSHIP MANAGEMENT:- Management of client engagements; their requirements and setting expectations- Improving client engagement by assisting with product utilisation and education- Forging strong business-to-business relationships between our clients and Transformd- Demonstrate workflows, processes and application forms within the Transformd platform for clients- Management and building of project plans- Build Change Control and Gap Analysis documents as required- Managing post-sale relationships with customers and developing growth plansPEOPLE MANAGEMENT AND DEVELOPMENT:- Continued professional development (self and others)- Performing leadership duties for my team where and when requiredOPERATIONAL PERFORMANCE:- Strong time management and multitasking skills and the ability to organise and track large amounts of information- Represent the team in various forums such as meetings, project teams and operational calls- Ensuring invoicing is up to date and captured within finance system- Implementing change into the company when required via process updates and implementation- Communicating such change via training sessions, team meetings or one on oneCOMMUNICATIONS:- Effective and self-motivated communicator with excellent written and verbal communication skills- The ability to communicate and comprehend technical information in both written and oral form and communicate this with engineers and clients at different levelsPOLICIES AND PROCEDURES:- Instrumental in achieving and maintaining ISO27001 accreditation - Establishing policies and procedures within the company for security, HR and WHS- Training of staff and ensuring policies and procedures are followed within the companyPROJECT MANAGEMENT:- Management of projects; project plans; clients; their requirements and setting expectations- Performing leadership duties for my team where and when required

Responsible for managing, leading and problem solving of the following:PEOPLE MANAGEMENT AND DEVELOPMENT:- Management of recruitment, selection, orienting, retention, assigning and disciplining employees- Coaching and development of new and existing employees- Continued professional development (self and others)OPERATIONAL PERFORMANCE:- Strong time management and multitasking skills and the ability to organise and track large amounts of information- Represent the team in various forums such as meetings, project teams and operational calls- Ensuring invoicing is up to date and captured within finance system- Implementing change into the company when required via process updates and implementation. Communicating such change via training sessions, team meetings or one on one.COMMUNICATIONS:- Effective and self-motivated communicator with excellent written and verbal communication skills- The ability to communicate and comprehend technical information in both written and oral form and communicate this with engineers and clients at different levels- Provide leadership and guidance to Digital Business Analysts by establishing and communicating expected standards of performance, goals and objectivesPOLICIES AND PROCEDURES:- Instrumental in achieving and maintaining ISO27001 accreditation - Establishing policies and procedures within the company for security, HR and WHS- Training of staff and ensuring policies and procedures are followed within the companyREPORTING:- Preparing and delivery weekly reports to the CEO in relation to project timelines; escalating any issues as required; staffing and team allocations; monthly invoicingPROJECT MANAGEMENT:- Management of projects - Management of clients; their requirements and setting expectations- Management and building of project plans- Performing leadership duties for my team where and when required- Build Functional Specifications, Change Control and Gap Analysis documents as required

Key Accountabilities:• Development and Management of project plans that include budgets and timeframes to ensure that projects are performed on time and within budget.• Manage work teams to ensure all deliverables are met in line with project plan.• Work with business stakeholders to identify requirements to collect business intelligence.• Run client meetings such as status meetings and analysis sessions.• Analyse and quickly understand the business issues and challenges to enable best possible business outcomes.• Drive improvements and efficiencies in people, documentation and processes.• Help with the identification and documentation of tender responses.• Project Manage and proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and delivery of the following documents as needed: Functional Specifications, Change Control and Gap Analysis.• Design, build and document functional forms using Microsoft Infopath.• Build workflows including the set up of initialisation rules, processing rules, dispatching rules and routing rules within a workflow editing tool (‘FormVerse’) that automates workflow in the workplace to remove paper handling. Workflow examples include, accounts payable, leave form requests, health & safety, capex requests, team member leave requests, purchase orders, staff variation advice, etc .• Creating database tables, views and stored procedures and connecting to the workflows that have been created in FormVerse.• Building of reports via the FormVerse workflow tool.• System testing of the software and defect identification.

Key Accountabilities:• Work with business stakeholders to identify requirements to collect business intelligence.• Analyse and quickly understand the business issues and challenges to enable best possible business outcomes.• Develop, design and documentation of Functional Specifications for software (including screen designs).• Lead testing efforts, ensure issues are identified, tracked, reported on and resolved in a timely manner. Ensure changes are communicated to the engineering team.• Project Manage and proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and delivery of the following documents as needed: Functional Specifications, Change Control, Gap Analysis and User Guides.• System testing of the software, including test plans, test scripts and defect identification.• Development of User Guides and training of clients on software.• Management of project teams including Business Analysts, System Testers and Software Engineers ensuring all parts of the team are proactively performing each task in a timely manner and resolve any issues in a timely manner and within budget.• Development and Management of project plans that include budgets and timeframes to ensure that projects are performed on time and within budget.• Drive improvements and efficiencies in people and processes.• Help with the identification and documentation of tender responses.• Increase client confidence and assisted in procuring and retaining major contracts.• Internal Training of employees including new employees.

Key Accountabilities:• Work with business stakeholders to identify requirements to collect business intelligence.• Analyse and quickly understand the business issues and challenges to enable best possible business outcomes.• Develop, design and documentation of Functional Specifications for software (including screen designs).• Lead testing efforts, ensure issues are identified, tracked, reported on and resolved in a timely manner. Ensure changes are communicated to the engineering team.• Project Manage and proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and delivery of the following documents as needed: Functional Specifications, Change Control, Gap Analysis and User Guides.• System testing of the software, including test plans, test scripts and defect identification.• Development of User Guides and training of clients on software.• Management of project teams including Business Analysts, System Testers and Software Engineers ensuring all parts of the team are proactively performing each task in a timely manner and resolve any issues in a timely manner and within budget.• Development and Management of project plans that include budgets and timeframes to ensure that projects are performed on time and within budget.• Drive improvements and efficiencies in people and processes.• Help with the identification and documentation of tender responses.• Increase client confidence and assisted in procuring and retaining major contracts.• Internal Training of employees including new employees.

• Work with business stakeholders to identify requirements to collect business intelligence.• Assist in client meetings such as status meetings and analysis sessions.• Develop, design and documentation of Functional Specifications for software (including screen designs).• Develop, design and documentation of Reports and Letter Specifications.• Drive improvements and efficiencies in people and processes.• Analyse and quickly understand the business issues and challenges to enable best possible business outcomes.• System testing of the software, including test plans, test scripts and defect identification.• Development of training documentation including User Guides and performing training of clients on software.• Creation of adhoc reports when required for clients.• Help with the documentation of tender responses.• Perform office management tasks such as helping organise electricians, technical services, etc to ensure office is working efficiently; helping with the management of office moves and coordinate all contractors to ensure each task is performed; helping with base accounting tasks such as reviewing of staff expenses, purchase orders and payment advices.• Internal Training of employees including new employees.