When I worked in this position, it was my job to know our programs inside and out to advise prospective students. I advised students on their program and career options to support lifelong learning. I was the business champion of certificate enrollment. I supported students during the entirety of their certificate program from enrollment to graduation. Finally, I performed administrative tasks such as providing reception relief and creating advising documents for the Student Services team.

My greatest accomplishment in this role was officially launching the Peer Social Justice Education program. This was the first time the program had been offered at MRU. After a short three months of strategic planning, the program launched successfully with a team of 8 Peer Educators. In this role, I manage several projects, including Peer-facilitated Dialogues for MRU students with disabilities. Students with disabilities consistently rate their feelings of inclusion in the MRU community significantly lower than students without disabilities. By partnering with MRU Accessibility Services and the Peer-to-Peer Mental Health Educators, I launched this project to create a meaningfully inclusive space for students with mental illness to share their lived experiences and learn new methods of coping from their peers. Summary of Duties:- Strategized the program's mandate, participant outcomes, and assessment methods- Developed training materials including a 30-page Training Manual and educational workshops - Recruited a team of 8 student volunteers with diverse skills and experiences- Coordinated logistics for 18 hours of volunteer training- Launched and supervised special projects, including Peer-facilitated Dialogues for MRU students with disabilities, the Humans of MRU Facebook page, and weekly outreach events

As the first Front Desk Receptionist in the newly integrated Office of Campus Equity and Meaningful Inclusion at MRU, I created templates for office procedures such as opening and closing duties. I created a brand new resource table for students to access in a less intimidating space outside of the office. The resource table was received with positive feedback from the community. I also strategized the placement of new signs around the office to increase accessibility for visitors.As the first point of contact for students, staff, and faculty, I often intervened in crisis situations. For example, I walked several students experiencing emotional distress to counselling services. I also referred students, parents, staff, and faculty to additional resources around campus based on their needs. This greatly contributed to their abilities to find assistance for the issues they were facing.Summary of Responsibilities:- Maintained weekly room booking and meeting schedules- Assisted the Director by managing their calendar of meetings and events- Greeted students, parents, staff, and faculty to the new office space- Created standardized procedures for opening and closing the office- Answered inquiries via email, telephone and in-person

One of my greatest accomplishments in this role was strategizing our budget usage to save $9500, which was approximately 20% of the program's total operating budget. I also made decisions that led to a 100% increase in the number of student drop-ins, including moving the service to a new space and improving marketing techniques.- Supervised a team of 45 volunteers charged with the delivery of drop-in peer support services to UBC students- Conducted regular check-ins with volunteers to ensure their success in the program- Allocated a Service budget of $45,000 to various administrative tasks and special projects- Recruited 45 student volunteers by coordinating the campus-wide recruitment campaign and conducting interviews- Created and presented training workshops on confidentiality, emergency procedures and service protocols- Booked workshop presenters, managed room bookings and ordered catering for over 150 hours of volunteer training- Conducted bi-weekly staff meetings and created meeting agendas- Drafted and sent weekly updates memos for service staff and volunteers

- Organized 40-hour weekly shift schedules and calendar of events for 55 volunteers- Assisted Coordinator with logistics for over 150 hours of volunteer training sessions- Arranged and distributed meeting agendas and recorded meeting minutes for bi-weekly staff meetings- Demonstrated highly detailed knowledge of on and off-campus resources

As a Customer Service Representative in the Reservations Office, I responded to over 800 guest inquiries by email, telephone, and in-person. I booked hundreds of guest reservations using Opera Software and organized guest data gathered from third-party travel websites including Expedia and Hotels.com. Notably, I received feedback from managers and guests that I have excellent interpersonal communication over the phone. I was also praised by management for effectively managing conflict and transforming negative client conversations into positive ones.Summary of Responsibilities:- Operated a telephone switchboard for all incoming and within-house phone calls for 4 UBC properties.- Acted as the point-of-contact for guests utilizing luggage services, safety deposit boxes, and mailboxes.- Reviewed all incoming guest reservations from online and third-party travel websites.- Ensured effective communication by updating team logbook.

I was responsible for booking appointments for over 250 patients and managing appointment schedules for 2 physiotherapists and 1 acupuncturist. I am responsible for carrying out administration duties such as telephone reception, printing, and emailing in order to streamline office operations. We are currently working on compiling personal data for over 5000 patients in order to switch from a paper filing system to an electronic filing system. I am responsible for ensuring a smooth transition between these systems so that clinic operations may remain efficient and organized.

At CPMS my principal responsibilities included client service coordination, telephone reception, implementing and maintaining organizational filing systems, and data management. During my employment at CPMS my role shifted to include many additional responsibilities including program logistics coordination, executive assistance, booking travel arrangements, preparing and editing presentation documents, conducting quantitative research, and acting as the primary event assistant at various management skills programs held in the Vancouver area.

In this position I was principally responsible for providing exceptional customer service and promoting positive customer relations. I processed orders and took customer payments using a Point of Sale (POS) system and a standard cash register. I conducted opening and closing duties including daily cash-in/cash-out procedures. I communicated detailed information about our company and products to customers and addressed special dietary concerns. I was also responsible for packaging food products, creating visually appealing displays, filling corporate and bulk orders, and practicing food safety and sanitization procedures.

In this position I acted as the first point of contact with customers as they walked through the door. I was responsible for greeting and seating guests while establishing a warm and positive atmosphere. I was in charge of organizing seating charts and waitlists. I was often trusted to lead the hostess team without additional supervision. I assisted servers when necessary by taking drink orders and bringing items to the table. I also cleared, sanitized, and re-set tables following guests' departure.

At La Pachanga Latino Restaurant I was responsible for greeting and seating guests while providing attentive customer service. I answered questions regarding menu items and addressed dietary concerns. I promoted Latin food and culture at various events and festivals throughout the city. I also provided managerial support for tasks including payroll, expense reports, and inventory.