• Ensuring that all targets are met on a weekly basis and obtaining rationale from team members where this is not the case. • Maintaining an SLA on files and taking ownership of files that exceed the expected SLA of each client.• Ensuring that all staff members chase their files in the appropriate way and in a timely manner, and speaking with team members when this is not achieved in order to progress as expected. • Assisting the manager with motivating the team and developing skills in order to ensure maximum output. Acting as the main point of contact for both team and client queries, and escalating where necessary to manager.• Distributing daily workload to team members whilst ensuring they have sufficient work to hit targets and a manageable number of files to adhere to clients SLA’s.

Working both on my own and as part of a team to perform integrity and database searches for candidates undergoing employment screening. This position entails the handling of sensitive and confidential information. My responsibilities included:• Managing workload and time in order to achieve expected target as well as competing checks within the agreed SLA.• Identifying and raising any risks in the first instance to the client and collaborating all relevant information in order to deliver accurate reports and results to the clients.• Supporting team members where required in order to maintain an even workload and ensure all files are actioned within SLA’s. • Carry out all checks to a high standard to ensure that all information obtained is correct.

-Overseeing Referencing Department.-Conducting Referencing Procedure of potential tenants including, but not restricted to, conducting searches for detrimental information, ascertaining employment and income details, confirming current residential status and compiling report for Managing Agents and Independent Landlords. -Responsible for Stationary Purchasing, Invoicing, Payments and Receipting. IT Maintenence for entire department.-Specialising in Problem Solving and Risk Management.-Offering Rental Warranty to all our agents and landlords.-Dealing with nuisance/problem tenants (eviction, money claims etc)

Member of referencing department. Conducting Investigations on individuals and companies, and compiling findings into report for Managing Agents and Landlords. Specialising in Problem Solving and Risk Management.

Maintaining Cafe and Bar area. Making beverages to an expected high standard.