Manage product implementations supporting a high demand portfolio of clients with multiple projects ongoing. Support business operations and improvements of a rapidly growing startup.• Ensure timely delivery of 25+ product rollouts to date including the University ofMinnesota System implementation.• Collaborate with clients to understand institutional goals, define solutions, andensure overall quality of projects resulting in high client satisfaction thatincludes multiple product upsells and 4 published case-studies.

• Functional expert in Campus Solution Student Records module and CollegeNet’s Series25 (including X25 analysis software).• Primary BSA supporting Berkeley Campus Solutions portal work – configuring and maintenance of homepages, tiles, and navigation collections. This includes supporting Graduate Division’s GSAO Homepage after go live in June 2020 and development/configuration/deployment of the Scheduler and Enrollment Manager Homepages for the Office of the Registrar. • Led 9 BSAs on the UI Navigation Project to create a system-wide My Homepage successfully released to all of campus with PeopleTools upgrade to version 8.58. Supported other BSAs during requirements gathering with partner offices, running weekly check-in meetings, coordinating with PM, SCI consultant, & UX on prototyping, documentation, communication, etc., configuring BCS portal tiles, homepage, & navigation collections, performing validation testing throughout the software development life cycle, and conducting user acceptance testing. • Primary BSA on SIS Phase 2 projects including: Improve Student Enrollment, Improve Scheduling/Enrollment Management, Comprehensive Curriculum Management System RFP/implementation process, and Classroom Utilization Analysis.• Actively participate in the established software development life cycle SDLC: writing and updating specifications, updating and communicating through JIRA, smoke testing, running user acceptance testing, and performing functional checkout for cutovers.• Support third party integrations to Campus Solutions: Series25 and College Scheduler.• Support operations by regular regression testing, reporting bugs to Oracle, responding to Service Now tickets, helping other team members when needed, and serving as a resource for partner offices when functional questions arise.

Project managed the first 6 months of prep, set up, and implementation of Colleague's Student Planning module with Rush University's functional team consisting of leaders from the Registrar's Office and University Systems and Operations. Successfully rebuilt degree audit for academic years 15-16, 16-17, and 17-18; this included analyzing and transferring data from printed catalogs, creating a tracking sheet, inputting data into Colleague, and training users. Also created a business process documentation system designed to capture all elements of a business process including system security requirements and incorporating 6 Sigma concepts. Provided additional support and feedback on business process and systems improvements within and related to their admissions and student information system (Ellucian's Recruit and Colleague, and Ad Astra Information Systems).

Led the successful implementation and go live of CollegeNET's Series25 (25Live) room scheduling software. Responsibilities included requirements gathering, security set up, database population, business process design, project management, super-user and end-user training, and documentation.Student Records team member on the campus-wide SIS Project, a multi-year project which implemented PeopleSoft's Campus Solutions version 9.0 and upgraded to version 9.2. Responsibilities in this role included functional expert for course catalog, schedule of classes and enrollment processes, communication, documentation, training, and business process design. Primary liaison between the Office of the Registrar and Project teams on Schedule of Classes and Enrollment processes.

• Project Manager for implementation and maintenance of Series25 (CollegetNET) room scheduling software. Initial implementation March 2014-November 2014; upgrades/patches ongoing. • Primary Functional Administrator for Series25. This includes term and final exam room assignments, ad hoc event scheduling, implementation and maintenance of all functional areas including security for all users. • Oversee Curricular Services (CS) area, which includes Schedule of Classes development, Course Catalog maintenance, course scheduling analytics, classroom assignments, instructor grading, and all related software, websites, and web applications. • Supervise three full-time professional staff.• Manage all web-related content associated with CS.• Serve as Functional Lead and expert for the Curriculum Management module in PAWS (PeopleSoft Campus Solutions) this includes coordinating with University Information Technology Services (UITS) on functional enhancement requirements and overseeing functional testing for the module.• Responsible for primary communications with all SOC stakeholders across campus and coordinating messages sent by CS area coordinators.• Represent the Registrar's Office on a variety of campus committees. • Member of the Registrar's Office Leadership Team.• Enforce and uphold FERPA and all University policies.

• As an interim position, all of the responsibilities of the Curricular Services Program Manger (above) were maintained except for supervisory responsibilities.

• Primary Functional Administrator for campus room scheduling software, currently Ad Astra. This includes training users, term/final exam set up, batch scheduling of general assignment classrooms, processing one-off and recurring event requests, and communications regarding all processes.• Serve as the Registrar’s Office representative on two campus redevelopment committees.• Developed and ran queries on course section offerings and classroom utilization to inform business process decisions and policy recommendations.• Coordinated with the Student Success Center to properly set up Learning Community (LC) and Living Learning Community (LLC) class sections in PAWS, taking into consideration changing program and student needs each semester.• Served as back up for instructor grading questions.

• Edited the Quarterly Class Schedule in the Student Enterprise System (PeopleSoft), entering changes as requested by departments, scheduling new courses, and updating course information at the course catalog level. • Processed registration exceptions, dual registrations, and block enrollments using SES.• Answered the CAESAR (registration) helpline; troubleshooting registration, scheduling, and general use issues with students, faculty, and department staff. • Assisted in assigning and updating general purpose classroom space for departments, faculty, and student groups using Resource25 and 25Live.• Wrote queries in PeopleSoft for analytic and diagnostic purposes.• Corresponded daily through email and phone with students, faculty, departments, and administrative offices.

• Responsible for all duties at the front desk including answering phones, processing in-person registration, completing enrollment/degree verifications, troubleshooting registration issues, and daily e-mail, FAX, and mailed correspondence.