Danielle Wingrove Email & Phone Number

Northampton, Gb

Remote

United Kingdom

Northampton, United Kingdom

Hayes

Verification and processing of large complex/non-standard contracts.Pre-validation of large contracts/renewals to highlight potential issues and prevent resigns.Simplification projects.Coordination of KPMG audits, liaising with various teams to execute a quick turnaround.Escalation/point of contact for sales and service delivery colleagues.On boarding of new systems, tools and procedures etc.Problem solving and implementing changes to current processes, involving relevant stakeholders and redesigning pre-approved commercial agreements/processes/intranet sites and educating necessary teams.Highlighting areas for improvement/changes to meet with compliance rules.Systems that we use include Salesforce and Oracle EBS, as well as several in-house systems and tools.

Hayes

Responsibilities remained the same as the below positions, however I took on more complex contracts/queries and was involved in simplifying our processes and procedures.I was also an escalation contact for sales and service delivery teams across worldwide offices.In this role, I successfully delivered three large projects, one of which was redesigning our department training, which I delivered on a monthly basis, to new sales and service delivery/account manager starters during their on boarding process.This proved to be successful, and helped to give them a better understanding of what we require from them to process a contract/renewal etc and why we need it.Given an amazing opportunity whilst in this role to deliver this training module to our sales and service delivery teams in our Hong Kong and Sydney offices, which helped improve working relationships with those teams who, due to time differences, had less time to resolve issues and provide resolutions to us.

Hayes

My responsibilities remained the same as the level 1 position below, however I took on a higher level of complex contracts/queries, ensuring a high level of accuracy and attention to detail was maintained to prevent billing errors.Helped to guide and mentor the level 1 members of our team.Assisting the level 3 in our team, as well as our Team Leader, with large contracts.I was also responsible for creating our department’s process documents and streamlining current processes to bring us in line with our counter team in the US office.

Hayes

Accountable for the validation of all contracts/revenue tickets/renewals within the specifications of company guidelines. Verification of solutions/services sold to a customer, ensuring any changes from the signed contract are captured and agreed to by the Customer as well as logged in our internal systems.Inputting details from contracts into the billing system (ORACLE), ensuring a high level of accuracy is maintained. This included setting up new customer accounts and credit checking customers.Liaising directly with service delivery managers and sales team to highlight errors in submitted contracts/supporting document/ticket commercial agreements, escalating issues as required.Working closely with other departments, including Billing/QA Treasury, Pricing, Collections, Legal, and Implementation to minimise any potential disruption for the customer.Investigating any commission/booking queries with the sales teams as well as the commission team/sales operations.Pricing validation of all upgrades/renewals/downgrades to ensure profitability levels are retained.Processing price changes for existing customers.Responsible for revenue audits, which include extensive investigation into potential SOX/audit/compliance issues - working with internal audit teams and accountants, as well as an external audit company.Ensuring that the customer is billed correctly, updating internal systems with deviated terms/bespoke billing terms.Create and maintain process documents for all departmental processes and procedures.

Bracknell

Overview:Lead Receivables Collector for 6 major accounts. Known for proactively managing new and critical accounts to ensure efficient cash flow and collection whilst sharing knowledge and best practice to maximize team effectiveness.Duties include:All of the duties listed below (Receivables Collector).Identifying and resolving the root cause of problems with billing on these accounts.Liaising with Sales Account Managers and building effective customer relationships that maintain goodwill and minimise payment delays.Working closely with Colleagues in our Service Centre in Budapest to clean up accounts and get any issues resolved to pass it over to them.Ensuring that knowledge and history on the account is shared with the new Collector.Managing customer’s expectations and needs to a high level.

Bracknell

Overview:Receivable Collector for two major accounts.Billing out around 500k per month.Meeting Days Sales Outstanding (DSO) targets.Processing monthly statements for these accounts.Dealing with all billing queries.Full knowledge of 1Link (1Link provides an electronic trading platform bringing togethersuppliers and purchasers within the automotive sector).Advanced excel skills.Full knowledge of credit control system On-Guard.Duties include:Verifying and correcting data to ensure that it is produced in-line with customer and business requirements to ensure that there are no obstacles to payments being received.Reconciling transactions against all relevant systems to ensure all billable entries have been correctly charged to customers.Collaborating with other stakeholder teams to build effective customer relationships that maintain goodwill and minimise payment delays.Validating all billing information before sending to customers. Planning and Prioritising workload to ensure data is produced accurately and on time.Ensuring payments, invoices, and adjustments on back office receivables systems are reconciled to customer’s outstanding balances so as to supply accurate customer information.Chasing Customers for payments.Dealing with all rental queries with in the 1Link system.

Hayes And Bracknell

Full administration support of the Telesales team, including Manager and 2 Regional Sales Managers.Processing possible leads for the Business Development Executives.Processing all month end reporting, including commission payments.Assisting with tenders for new and existing accounts.Helping customers with rental/reservation queries.

Uxbridge

Sales Administrator for three busy offices.First point of call for all incoming calls/queries.Sourcing candidates on a daily basis and organising interviews/registrations with consultants.Ensuring the in-house database is updated and maintained.Placing candidates in temporary assignments in the absence of the Temporaries desk Controller.Assisting with online marketing for the company.Creating jobs advertisements for window cards, posters, newspapers and Internet job boards.