Danielle Wise Mercedes, Mhr Email & Phone Number

Upper Marlboro, Md, Us

Largo, Maryland, United States

Serving as the point of contact for vendors on key issues and field HR staff for benefit questions. Oversee administration in all aspects of the company’s benefit program, including TPA’s, health, dental, vision, FSA, HSA, EAP, COBRA, LTD, STD, and Life insurance. Monitor system changes, deductions management, and testing between various benefit systems and vendors. Advise senior management team on HR policy and programs, recommending measures to support strategic direction for benefits program.CAREER HIGHLIGHTS:• Challenged by the difficulties COVID-19 creates leveraged unusual high volume of benefit calls relating to direct pay and invoicing, and effectively garnered the support of the team to spearhead an improved efficient process. • Gained reputation as a hands-on, highly communicative HR representative, serving as a liaison between field HR staff and senior management on HR and complex benefits-related issues.

Bethesda, Maryland, United States

► EDS a multinational information technology equipment and services company employing over 139,000 in 64 countries, the largest locations in the US, India, and the UK. Offered various Human Resources services related to health and welfare plans. Educated employees on company benefits, answered questions, resolved complex issues, and enrolled newly eligible participants. Dealt with sometimes demanding workforce, analyzing, and generating analytics for management. Collaborated with Human Resources Team to implement HR strategies to drive employee engagement.

Bethesda, Maryland, United States

► HMS Host the world’s largest premier of food, beverage and retail services for travelers. Supported organization with approximately 25,000+ associates spread across 95 airports, 80 travel plazas, and 50 retail stores and revenues more than $2.7 billion. Administered active/termed participants to include daily benefit processes and activities to ensure that plans, policies, and procedures are following contractual obligations and legal mandates. Served as the point of contact for vendors on key issues and field HR staff for benefit questions. Oversaw administration in all aspects of the company’s benefit program, including TPA’s, health, dental, vision, FSA, HSA, EAP, COBRA, LTD, STD, and Life insurance. Monitored system changes, deductions management, and testing between various benefit systems and vendors. Advised senior management team on HR policy and programs, recommending measures to support strategic direction for benefits program.

Washington, District Of Columbia, United States

► Marriott International is a multinational diversified hospitality company that manages and franchises a powerful portfolio of hotels and related lodging properties. Performed a wide range of human resources services to over 700 associates in downtown metropolitan hotel. Delivered advisory and operational support to include employee relations, investigations, recruitment and selection, talent acquisition, employment verifications, pre-employment testing, benefits, COBRA, payroll processing, compensation survey, employee engagement, training and development, enforcement of policies and procedures, Affirmative Action Plans and EEO regulations, and immigration activities. Supervised payroll clerk to ensure proper processing of payroll for 25 management associates and addressed and resolved general payroll-related inquiries. Coached managers on supervisory skills to increase communications, clarify expectations and improve performance and quality.

Master'S Degree, Human Resources Management/Personnel Administration, General

Bachelor’S Degree, Human Resources Management And Services