Danielle Woolley Email & Phone Number

London Area, United Kingdom

I lead a team of Customer Value Managers (CVMs), working with them to develop fruitful, long-term relationships with Acquia's Customer Data Platform (CDP) customers. I support the CVMs to connect with vital business executives and stakeholders, helping them to understand their business needs and objectives, and developing plans to guide them through their Acquia journey.I work with the CVM team to drive adoption, retention and customer loyalty by leveraging our understanding of CDP best practices and awareness of our clients' business requirements. I serve as an advocate for our customer's needs, undertaking initiatives to improve our Marketing Cloud through active collaboration with other leaders. Our mission is to ensure customers maximize the value gained from their investment and partnership with Acquia.

London, England, United Kingdom

Reading, England, United Kingdom

Reading, England, United Kingdom

I work with customers to help them leverage data-driven strategies and maximize ROI from Acquia Marketing Cloud products (Customer Data Platform, Marketing Automation and website personalization). Acquia MCCs act as an extension of your marketing team by understanding your business goals and challenges and providing product expertise, strategic guidance and best practice advice to help you realise your goals.

Reading, United Kingdom

Providing strategic guidance and enablement for clients on Acquia's digital personalisation and marketing automation products.

Oxford, United Kingdom

At Upland Adestra we are obsessed with making our customers successful. My role is to ensure this ethos permeates everything we do as a business, and that our clients are empowered to realise the full potential of the Adestra platform and their wider marketing technology ecosystem. Responsible for the development and roll out of methodologies (through leadership, internal training and mentoring) to enable Adestra account managers, technical support and professional services teams to consistently drive client success.Ensuring we always fully understand our clients’ business objectives, and using Adestra’s industry leading technology and service, help our clients maximise their ROI.Delivery of strategic workshops, in-depth discovery of client’s business, industry and competitors, analysis of client’s email performance and recommendations and guidance to help clients improve the performance of their email marketing and increase ROI.Delivery of case studies, success stories and client-speakers demonstrating how Adestra has driven value for our clients through our industry-leading technology and service.

Oxford, United Kingdom

At Adestra we are obsessed with making our customers successful. My role is to ensure this ethos permeates everything we do as a business, and that our clients are empowered to realise the full potential of the MessageFocus platform and their wider marketing technology ecosystem. Responsible for the development and roll out of methodologies to enable Adestra account managers, technical support and professional services teams to consistently drive client success.Ensuring we always fully understand our clients’ business objectives, and using Adestra’s industry leading technology and service, help our clients maximise their ROI.

Reading, United Kingdom

Supporting my clients to achieve their business and digital marketing objectives. Providing insight and guidance to empower my clients in realising the full potential of the Oracle Marketing Cloud. Uncovering opportunities to help my clients grow revenue and ROI. Clients included B&Q, River Island, RS Components, The Works, Canon, Misco, Austin Reed, L.K. Bennett, Missguided, hibu.Achievements• Turnaround specialist: within 3 months converted dissatisfied customer into full-service account spending £170k on professional services in 2014• Awarded ‘Highest Achievement of Customer Success’ bonus in 2013• Achieved 100% customer success MBO for H1 2014• Achieved 200% of subscription sales quota in 2013

Managing and developing client relationships. Ensuring that all client activity is delivered on time, to a high quality and within budget. Advising clients on best practice for CRM, email, digital and social media.

Developed and implemented subscriber acquisition and retention strategies for a portfolio of products and events. Key channels included email, DM, advertising, inserts and online marketing.

Marketed online information services and related products to the global food industry (B2B), government, consultant and academic markets.

Cim Postgraduate Diploma, Marketing, Distinction

Ba, English Language And Literature