Danielle Yoder Email & Phone Number

Carrollton, Tx, Us

Carrollton, Tx, Us

Santa Cruz, Ca, Us

Irving, Texas, Us

Irving, Texas, Us

Irving, Texas, Us

Irving, Texas, Us

Serve customers by providing product and service information; resolving product and service problems. Responsible for acting as liaison between customers and companies. Assist with complaints, orders, errors, account questions, billing, cancellations, and other queries. • Handle inbound, unsolicited prospect calls and convert them into sales.• Emphasize product features and benefits, quote prices, discuss credit terms and prepare sales order forms and/or reports.• Enter new customer date and update changes to existing accounts in the corporate database. • Receptionist duties, such as answer phones, transfer calls to the correct person or department (Sales, Accounts Payable, Accounts Receivable, Purchasing, Marketing, etc.), know which sales person handles states/regions/countries and direct people walking in.• Maintain spreadsheet to ensure that orders ship on time or follow up with why orders have not shipped on time (communicate with customer or production).

Stamford, Ct, Us

Responsible for performing clerical and administrative duties in an office setting. Assist executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, and restocking supplies. Perform a variety of Internet research functions and uses word processing, spreadsheets and presentation software. Assist with overflow work from other departments, and fill in for the office receptionist as needed. Perform administrative and office support activities for multiple supervisors. Duties include receiving and directing visitors, data entry, and faxing. Extensive software skills, as well as Internet research abilities and strong communication skills. • Receptionist duties, such as answer phones, appropriately route calls, take, and deliver messages; receive, sort, and distribute mail; receive, sort, and distribute UPS/Fedex packages; order office supplies; create shipping labels for UPS/Fedex packages; stamp outgoing mail with the mail machine; and greet and direct guests, vendors and visitors.• Perform basic bookkeeping duties, including processing adjustments correctly credit or debit for an order or on an account.• Answer inquiries about company.• Insert bills in envelopes and mail.• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.• Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid.• Manage the company’s lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers.• Process delivery commitments from customer/salesperson (write ups, communicate with plant scheduler and advises results to inquiring parties).• Receive, research, and answer customer inquiries and requests regarding orders, releases, and quotes. Assist in management of house accounts and territories without salespersons (communication with customer, orders, quotes, posting, and files).

Research, troubleshoot and resolve customer issues regarding problems with devices. Provide client support and technical issue resolution, calm angry callers, repair trust, locate resources for problem resolution, file trouble tickets for network resolution, answer billing questions and take payments.Recognized for high customer service ratings (as determined by customer surveys) - earned 95%-100% marks in categories including professionalism, courtesy, concern, problem resolution and confidence in information.Completed customer service training to learn ways to enhance customer satisfaction and to de-escalate angry customers.Awarded with monthly cash incentive program bonus, as provided when all metrics are met.

Responsible for all household duties, including care of up to 5 children, meals, lesson plans (as determined by age of child), answer calls, set appointments and ensured the household was kept orderly at all times.

Managed the entire service order life cycle by analyzing fallout within all fiber optic cable lines, internet connections and telephone systems. Effectively met and exceeded goals of 17 - 20 fallouts per day.

Columbus, Oh, Us

Provided customers with quotes for auto glass and exceptional customer service to meet customers' needs. Experienced in areas of business from customer care, sales, and human resources (associated with recruiting, interviewing and hiring).Set appointments between customer and field staff for repair and/or replacement of glass.Provided customer quotes for all products offered and upsold products and services provided by Safelite with immediate need of customer in mind.Met and exceeded auto glass customer service standards with regard to customer contact (as measured by quality of call, call handling time and conversion rate).Maintained good working relationships with other team members and other departments in the organization to support them when need arose.

Handled inbound calls for onshore, outsourced call center. Managed customer inquiries, complaints, billing questions and payments. Sold products and services offered, depending on customer type.Called customers for collections and offer plans to fit customer situation (business to business sales).Met or exceeded production goals (including, but not limited to, call volume, dollars collected, and completion of meet and greets) on a daily, weekly, and monthly basis.Provided technical support for paging devices.

Bachelor'S

Bachelor'S